Senior Manager, Field Enablement & Re-engagement Strategy

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success.

Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day.

And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

It is an exciting time to join the Global Merchant Services organization in Canada which is dedicated to bringing buyers and sellers together to achieve welcomed acceptance.

How will you make an impact in this role?

Reporting into the Director of Regulatory and Field Effectiveness, the Sr. Manager, Field Enablement & Re-engagement Strategy will lead with an enterprise approach to support a range of initiatives that drive merchant coverage, re-engagement and field enablement initiatives.

The successful candidate will be responsible for uncovering opportunities and driving forward solutions to accelerate coverage and merchant satisfaction.

This means focusing on re-engagement and retention initiatives along with building key field enablement framework initiatives and go to market strategies to drive results within the GMNS Canada organization.

This role is a combination of strategic thinking, problem solving and superior relationship management skills and will work closely with the merchant acquisition, client management, pricing, operations, and central product teams.

Key Responsibilities :

• Unlock and enable emerging payments initiatives for the market
• Assess the competitive landscape to generate insights on new payment capabilities and assess readiness to enable the field
• Champion and enable GMNS / Amex Bank of Canada Regulatory Requirements for the business
• Deliver optimal field enablement training, tools and resources to unlock MA / CLM portfolio growth
• Build and deliver merchant re-engagement strategies and campaigns to optimize active locations in force while supporting the Canadian overall coverage strategy
• Develop a go-to-market roadmap & a replicable field enablement roll-out approach for field and relevant payment capabilities, working across the GMNS business and product teams
• Mange the prioritization of multiple field enablement projects aligned with strategic priorities
• Collaborate with teams across the GMNS and the Enterprise to understand merchant opportunities and execute on field enablement initiatives

The successful candidate will have proven able to :

• Execute results-driven and customer-centric go-to-market campaigns designed to optimize attrition, acquisition and / or NPS metrics
• Coordinate with teams across the Canadian and central teams to identify, construct and deploy Canadian customer facing capabilities and platforms
• Effectively partner with Global Product Teams acting as a central point of contact for Canada
• Manage multiple cross-functional relationships across the Blue Box

Minimum Qualifications :

• 5+ Years Marketing / Project Management Experience
• Highly motivated individual who has exhibited success to effectively multi-task and lead projects end-to-end
• Superior relationship building skills to work effectively across multiple cross-functional partners
• Innovative thinking in improving processes & implementing solutions that appeal to merchants and internal business partners
• Proven ability to leverage analytical skills to present solutions and provide insights to partners and leadership teams.
• Strong written and oral communication skills
• Ability to deal with ambiguity and changing priorities in a fast-paced environment
• Knowledge of Blue Box business processes or Payment Industry considered a strong asset

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the Prohibited Grounds).

If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.