- To provide efficient service in afriendly manner; to assist register and checkout hotel guests aswell as representing in a professional way the companysvalues.
- Provide effective fast service in afriendly manner
- Check in and out hotel guestsaccording to standards and policies
- Answerincoming calls
- Monitor for special rates andbilling arrangements
- Ensure the highest levelof guest satisfaction by addressing concernspromptly
- Review and prepare for VIP and ALLloyalty members arrivals to ensure flawless checkinexperience
- Coordinate the storage / delivery ofguest mail / messages / packages including the monitoring processingand distribution thereof
- Ensure front desk isstocked with essential materials
- Maintain aprofessional neat and wellgroomed appearance adhering to Hotelgrooming standards
- Pass on any guest commentsto Assistant Front Office Manager / Manager onDuty
- Make certain to be familiar with fire andemergency procedures
- Other responsibilitiesconnected with Front Office may berequired
Qualifications :
- Previous frontdesk / reception experience a strong asset
- Musthave effective communication skills
- Knowledgeof Microsoft Windows XP an asset
- Knowledge ofMicros PMS / Opera an asset
- Must have a goodcommand of the Englishlanguage
- Hotel / Hospitality degree or diploma anasset
- Available for shift work includingweekends andholidays
RemoteWork : EmploymentType :
EmploymentType : Fulltime
Fulltime
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