Intermediate ServiceNow Business Analyst - REMOTE

Are you passionate about enhancing IT security in complex environments? We’re seeking a skilled professional to develop comprehensive service maps that drive critical application security solutions in ServiceNow.

This role offers the opportunity to collaborate with technical experts and engage with stakeholders to design detailed service maps that form the backbone of security mitigation strategies.

If you have a strong background in IT environments, experience with ServiceNow ITOM & Service Mapping, and a knack for problem-solving in multi-vendor settings, we want to hear from you!

Advantages

• Contribute to a critical program addressing high-priority security vulnerabilities.
• Gain hands-on experience with ServiceNow ITOM and other advanced technologies.
• Work alongside skilled professionals in a dynamic, multi-vendor team.
• Enhance your expertise in service mapping, IT infrastructure, and technical debt mitigation.
• Opportunity to work on complex IT environments within a government organization.

Responsibilities

• Contribute as part of a team, responsible for delivering service mapping services as part of the technical debt mitigation program.
• Work with the Service Mapping Lead to complete service maps and other associated deliverables for each application identified by the Technical Debit Mitigation (TDM) program.
• Collaborate with the Service Mapping Lead to develop a workplan and monitor and report progress.
• Create and maintain service maps and other associated deliverables within specified quality standards and timelines.
• Engage and consult with application stakeholders to :
• o Gather information about their applications;

o Create, refine, and validate service maps and associated deliverables; and

o Respond to questions and enquiries throughout the process.

• Utilize the ServiceNow application to create and maintain service maps.
• Exercise analytical, planning, organizational, evaluation, and problem-solving skills.
• Able to detect and address problems, independently and quickly.
• Communicate effectively to staff with varying levels of systems and technical understanding.
• Must be able to work effectively with a team made up of in-house staff and contract resources.
• Escalate issues and risks, as appropriate.
• Work within a multi-vendor / staff environment.

Qualifications

Mandatory Requirements :

• 3 years of experience in having a broad understanding of the technical environment and linkages between systems.
• 3 years of experience in developing service maps for organizations with complex IT environments and infrastructure.
• 3 years of experience in supporting application infrastructure and / or software development.
• 3 years of experience using the ServiceNow application to create and maintain service maps, reports, dashboards, and visual task boards.
• 3 years of experience working with application stakeholders to gather information about their systems and underlying technology infrastructure.

Desirable Requirements :

• ITIL Foundations certification.
• 3 years of experience leading and facilitating meetings with stakeholders at all levels.
• 2 years of experience within a Public Sector organization.
• 3 years of experience with Microsoft Visio or other diagramming software.
• 3 years of experience with ServiceNow ITOM.
• 3 years of experience with the TOGAF framework.
• 3 years of experience in project management and related technical abilities to implement application services on an enterprise scale, with both software and hardware components.

Summary

Join our client in making a meaningful impact on IT security and infrastructure through innovative service mapping solutions.

Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.