Manager, Digital Payments Strategy

Job Description

Manulife Bank is seeking a results-driven professional to join our Digital Banking & Payments Strategy team.

In this role, you will be responsible for supporting the strategy and building roadmaps to advance our digital payments position in the market and ensuring the Bank meets its objectives.

Your understanding of digital banking, payments, experience working with FinTech, ability to understand markets, demographics, and technology will be key in building out the strategy and business casing key initiatives.

You will be responsible for contributing to teams who are passionate about developing great experiences that provide value to our customers.

You are adept at knowing how to navigate and positively influence an organization cross functionally. You are naturally curious, have a love for data and have a consistent track record at enabling data driven decisions.

Responsibilities : Payments strategy :

Payments strategy :

• Support the Bank in the payments space and create roadmaps for digital payments at Manulife Bank
• Conduct market, customer and competitor analysis to inform the digital payment strategy
• Support with the development and evolution of Open banking strategy and associated technology and capabilities
• Analyze data, identify insights, and update leadership around any challenges and recommendations for optimization
• Proactively stay in the know of new players in the payments space to enable informed identification of early partnership / strategic investment opportunities
• Support digital payments business development opportunities from ideation to project inception
• Identify near and long-term initiatives that can drive business growth, enhance revenue streams, and improve profitability
• Cultivate business cases and support the sales cycle through research, prototyping, and testing

Real time rail (RTR) :

• Support with defining and detailing Manulife Bank’s needs and role in the RTR initiative
• Collaborate with regulatory and compliance teams to relay requirements and pre-requisites and ensure compliance in preparation for RTR
• Collaborate with RTR delivery team to relay requirements and mandates for RTR Exchange and C&S and assess impact on existing landscape
• Support creation and evolution of POV to enable value add services on RTR

What motivates you?

• You have an understanding of digital payments capabilities and associated industry standards
• You have an understanding of technology and are comfortable working with technology partners and translating capabilities into business results
• You think big, with the curiosity to discover new ways to enable business outcomes
• You are highly analytical, resourceful, and can understand data and develop insights and creative solutions that can be translated to next steps
• You take ownership and initiative and can support teams to achieve results, focusing on what matters
• You obsess about customers, listen, engage, and act for their benefit
• You take initiative, and roll up your sleeves to get work done

What we are looking for :

• 5-10 years of relevant experience in a fast-paced environment, preferably in digital payments
• Demonstrated experience leveraging data to inform decision making
• Experience in turning complex business problems into successful digital payment experiences
• Understanding of technology and platforms and how to use technology to deliver digital results
• Familiarity with regulatory requirements and compliance considerations in the digital landscape
• Previous experience in financial services and delivering on P&L objectives
• Adept at using MS office suite for presentation and decision making

What can we offer you?

• A competitive salary and benefits package
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and upgrade your skills
• A focus on growing your career path with us
• Flexible work policies and strong work-life balance
• Professional development and leadership opportunities

Our commitment to you

• Values-first culture; We lead with our Values every day and bring them to life together
• Boundless opportunity : We create opportunities to learn and grow at every stage of your career
• Continuous innovation : We invite you to help redefine the future of financial services
• Delivering the promise of Diversity, Equity and Inclusion; We foster an inclusive workplace where everyone thrives
• Championing Corporate Citizenship : We build a business that benefits all stakeholders and has a positive social and environmental impact

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.