End User Services Manager

Req ID : 303005

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a End User Services Manager to join our team in Kelowna, British Columbia (CA-BC), Canada (CA).

We are currently seeking a Senior Field Services Manager to join our team. This position will have the opportunity to work from home / remotely within Kelowna, British Columbia, Canada.

This position will work in collaboration with BC’s Health Authorities. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical and healthcare support end users.

This position is responsible to :

• Manage a field services team.
• Ensure that SLAs are met in their area of responsibility.
• Manage the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboarding
• Manage team and individual goals and performance including performance coaching.
• Develop and mentor staff through open communication, training, and development opportunities.
• Works within general policies and management guidance, independently determining approach to managing daily operations.
• Ensure that team members are improving performance and service. Use information gathered at client and staff meetings to target areas of improvement.
• Receive feedback from the customers and report it to the director. Providing details regarding whether the clients’ expectations have been met or not.
• Assist in escalation management of issues raised in the field.
• Support the leadership team in business process improvements.

Typical Years of Leadership Experience

Includes 1-3 years managerial / leadership experience.

Minimum Education and Certifications

• Undergraduate degree or equivalent combination of education and work experience.
• Graduate degree preferred.

Skills

• Strong negotiation skills.
• Demonstrated strong leadership of personnel and of business objectives.
• Advanced verbal and written communication skills.

Physical Requirements / Working Conditions

• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel will require overnight domestic trips.

IND-ICS

LI-MIWS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.

6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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