Regional Director, Eastern Canada

What you'll do

As a valued CLT member, The Regional Director for the Eastern Canada team is a pivotal leadership role responsible for driving sales growth, enhancing customer satisfaction, and leading a high-performing team across the Eastern Canadian region.

This position demands a strategic thinker with a strong background in sales and service management, capable of developing and executing regional strategies that align with the company's objectives while cultivating a culture of excellence and collaboration.

The Regional Director is responsible and manages the District Managers and Market Managers in Eastern Canada

How you'll add value :

• Strategic Planning and Execution :
• Develop and implement tailored sales and service strategies specific to the Eastern Canadian market to achieve revenue targets and operational goals.
• Analyze regional market trends and competitive dynamics to identify growth opportunities and areas for service improvement.
• Work closely with senior leadership to ensure regional strategies align with overarching company objectives and strategies.
• Team Leadership and Development :
• Recruit, mentor, and lead a team of sales and service professionals across Eastern Canada, fostering a high-performance culture.
• Set clear goals and expectations for team members, providing continuous feedback, coaching, and performance evaluations.
• Promote a collaborative and inclusive team environment that drives engagement and professional growth.
• Sales Management :
• Oversee the entire sales process, from lead generation to client acquisition and relationship management, ensuring client needs are met effectively.
• Monitor and analyze sales metrics and KPIs to track team performance and identify areas for improvement.
• Build and maintain strong relationships with key clients and stakeholders to enhance customer satisfaction and loyalty.
• Service Excellence :
• Ensure the delivery of exceptional service across the region by setting high standards and implementing best practices.
• Address and resolve complex service issues and escalations promptly and effectively.
• Continuously seek and implement opportunities to enhance service offerings and improve customer experiences.
• Financial Management :
• Prepare and manage the regional budget, ensuring efficient allocation of resources and adherence to financial targets.
• Monitor financial performance, including revenue and expenses, and take corrective actions as necessary.
• Reporting and Analysis :
• Provide regular performance reports for the Eastern Canada region, including sales achievements, service metrics, and market insights.
• Utilize data-driven analysis to make informed decisions and drive strategic initiatives

What qualifications we require

• Bachelor's degree in business administration, Marketing, or a related field; MBA or advanced degree preferred.
• Minimum of 7 years of experience in sales and service management, with at least 3 years in a leadership role.
• Fluency in both English and French, with excellent written and verbal communication skills in both languages.
• Proven track record of meeting or exceeding sales targets and managing high-performance teams.
• Strong understanding of sales strategies, customer service best practices, and regional market dynamics in Eastern Canada.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze complex data, make strategic decisions, and implement effective solutions.
• Proficiency in Microsoft Office software and other sales / service management tools.

Working Conditions

• Periodic travel across Eastern Canada will be required.
• Occasional extended hours and weekend work may be necessary to meet business demands.

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