Disability Case Manager - - Canada

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values :

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

We are hiring a Disability Case Manager Virtual - Canada (Bilingual Preferred)

Reporting to the Manager, Disability Operations, you are responsible for assisting employees on behalf of the employer when the employee is off work or at risk of being off work for health reasons.

The case manager assesses any barriers to a successful and timely return-to-work and engages with stakeholders to implement strategies to address those identified barriers and support return to work or an appropriate alternative plan.

Essential Functions

• Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes.
• Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee.
• Provide any of the following interventions : more in-depth assessment, medical management interventions, initiation, and coordination of occupational and / or psychological interventions, utilization of specialized resources or consultations etc.
• Determine an appropriate RTW goal with the employee and the employer, provide active support for the return-to work planning process between the employee and their supervisor and intervene when necessary.
• Communicate proactively with the employer’s HR representative regarding any case management issues that may influence the workplace and RTW planning.
• Manage the transition to LTD and provide medical and summary case management information to the LTD insurer to ensure a seamless transition.
• Attend Case Management and Disability Management department team meetings.
• Other projects and tasks as assigned.

Qualifications

• The ideal candidate has a minimum 5 years of Disability Case Management experience (STD, LTD, RTW) or equivalent combination of experience and specialized education.
• University degree in a related field. Additional course work in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset.
• You have strong interpersonal and helping skills along with superior assessment and problem-solving skills.
• French / English language skills are an asset.
• Demonstrated ability to manage complex tasks under tight deadlines is a core competency to be successful in the role.
• We are a customer service focused delivery environment where flexible working hours may be required to meet deadlines.

Relevant du gestionnaire des opérations d’invalidité, le gestionnaire de cas d’invalidité est chargé de fournir au nom de l’employeur une assistance aux employés qui sont en arrêt de travail ou qui risquent de l’être pour des raisons de santé.

Le rôle consiste à évaluer les obstacles à un retour au travail harmonieux et en temps voulu et à s’engager avec les parties prenantes à mettre en œuvre des stratégies pour éliminer les obstacles identifiés et soutenir le retour au travail ou un autre plan d'action approprié.

Principales responsabilités

• Effectuer des évaluations de cas, en contactant l’employé et son supérieur direct par téléphone pour expliquer le processus de gestion de l’invalidité et recueillir les informations nécessaires à l’évaluation.
• Développer une compréhension de la situation et des facteurs favorables ou défavorables à un retour au travail harmonieux pour l’employé.

Documenter cette situation et ces facteurs ainsi que leur analyse.

• Fournir les interventions suivantes, selon le cas : évaluation plus approfondie, gestion d’interventions médicales, initiation et coordination d’interventions professionnelles ou psychologiques, utilisation de ressources ou de consultations spécialisées, etc.
• Déterminer un objectif de retour au travail approprié avec l’employé et l’employeur, apporter son soutien de façon active au processus de planification du retour au travail entre l’employé et son superviseur et intervenir si nécessaire.
• Communiquer de manière proactive avec le représentant des RH de l’employeur sur toute question de gestion de cas pouvant influencer le lieu de travail et la planification du retour au travail.
• Gérer la transition vers l’ILD et fournir des informations médicales et des informations sommaires sur la gestion des cas à l’assureur de l’invalidité de longue durée afin d’assurer une transition harmonieuse.
• Participer aux réunions d’équipe des services de gestion des cas et de gestion de l’invalidité.
• Sur demande, effectuer d’autres tâches ou participer à d’autres projets.

Compétences

• Le ou la candidat(e) idéal(e) possède au moins 5 ans d’expérience en gestion de cas d’invalidité ou une combinaison équivalente d’expérience et d’éducation spécialisée.
• Diplôme universitaire dans un domaine connexe. Une formation supplémentaire sur la santé au travail, la réadaptation, la législation relative à la gestion de l’invalidité, les compétences en matière de relations d’aide, la médiation, la gestion des ressources humaines, l’assurance invalidité ou les facteurs psychologiques et le milieu de travail dans l’invalidité est un atout.
• Fortes aptitudes pour les relations interpersonnelles, les relations d’aide et un esprit d’analyse axé sur la résolution de problèmes.
• Les compétences linguistiques en français / anglais sont un atout.
• Une capacité démontrée à gérer des tâches complexes dans des délais serrés est une compétence essentielle pour bien assumer ce rôle.
• Notre organisation est un environnement de prestation de services axé sur le service à la clientèle, aussi des heures de travail variables peuvent être nécessaires pour satisfaire aux échéances.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.

Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education, and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.

We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation / modification by contacting his / her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.