Payments Officer, Money Transfer Operations, Global Transaction Banking - Scarborough, ON

What You’ll Do

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Responsible for prompt and efficient verification of repaired wire payment instructions received according to procedures governing these transfers.

The payment instructions may be received electronically or manually. The verification officer is responsible for having detailed knowledge of wire payment formatting to ensure the error or formatting issue can be quickly identified and repaired.

• He / she / they is required to proactively take part in process improvements and quality control for continuous improvement.
• Work is completed in the most efficient manner to manage daily workflows including contributions to all queues in order to expedite execution of payments.
• Seeks to clarify inconsistencies or review operator errors and participate in establishing best practices standards to improve customer satisfaction.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his / her team pursues effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours;

communicating vison / values / business strategy; and, managing succession and development planning for the team.

What You'll Bring :

• Working knowledge of the bank's operating and administrative processes to resolve day to day problems with minimal delay / cost.
• Payment knowledge particularly with regards to the rules and regulations governing international and domestic wire payments.
• Clear and concise communication skills.

LI-Hybrid

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences.

That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.