JOB DESCRIPTION
Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.
When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.
It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
As a Customer Service Representative your work will have a big impact on providing legendary customer service to both our external and internal clients in a call centre environment.
People will count on you to provide information and quickly resolve their inquiries in a professional manner. We are looking for a highly motivated and organized individual with a can do’ attitude to join our team! This posting is for future opportunities.
What you’ll do here :
- Being a knowledge leader on our policies, products, services, and initiatives
- Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move claims forward
- Accurately and clearly document files to reflect conversations and actions taken on claims
- Taking ownership and responsibility on all calls to support customers and colleagues
- Ensuring that daily call centre metrics are met while taking a high volume of inbound calls
- Providing quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
- Performing other ad hoc duties or projects as assigned by your manager
Education and Experience :
- Bilingual in French and English is an asset
- University degree or any combination of training and experience deemed relevant for the role
- Willing to pursue your Chartered Insurance Professional (CIP) designation
Abilities & Knowledge :
- Living the Intact Values with customers, peers, and vendors is vital
- Customer service and sales experience preferred
- Insurance experience is considered an asset
- Self-motivating, resourceful, and resilient to overcome various situations is essential
- Superior organizational skills, results-oriented, and ability to work in a fast-paced environment
- Excellent listening and communication skills with the ability to foster strong working relationships
- Must be flexible to work 35 hours a week during our business hours of operation : Monday to Friday 8 : 00 am to 6 : 00 pm, and Statutory holidays
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
Customer Service Representative (Part Time)
If products or services are provided, you must actually use them. ...
Customer Experience Associate (Future Opportunities) Gatineau
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a . W...
Commercial Customer Sales & Service Representative
Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service. Reporting to the Sales & Service Manager, Commercial Lines Program, you’ll be responsible for identifying prospects’ needs, advising and providing service to prospects, and sell...
Customer Service Representative
The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience. Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as...
Customer Services Representative - Tsawwassen Branch
While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach ...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Bilingual Customer Service Representative
Job Title: Bilingual Customer Service Representative. Bilingual Customer Service Representative. Customer orientated with a passion for customer service. Manage incoming calls and respond to customer inquiries while maintaining a respectful and customer centric approach. ...
Customer Service Representative
Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Ensur...
Customer Services Representative - Housing Services
The Customer Services Representative is responsible for providing customer service to a variety of stakeholders in order to process inquiries related to allocation of residential housing units, service, maintenance, and repairs. Are you a people-person with a passion for making Canadian Forces membe...
Customer Service Representative
The Customer Service Appraiser/Representative's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, and informing and updating customers and insurance ...