Field Supervisor - Winnipeg Richardson International Airport

Description

The Field Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer / client’s expectations.

This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location.

The Field Supervisor works closely with fellow team members, Operations Manager, and / or peer Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to local laws.

Key Responsibilities

• Ability to work under pressure.
• Provide positive customer service experiences for all Impark customers and clients
• Ensure location is operated and maintained to Impark’s company standards
• Assist customers with parking options
• Process refunds
• Provide information to customers on long term parking options
• Process cash transactions and deposits
• Daily site inspections and equipment checks
• Correspondence and communication with all company departments as needed.
• Reporting and requesting of equipment servicing / repairs via Onecall.
• Work outdoors, exposed to all weather conditions.
• Manage site staff
• Other duties as assigned by manager
• Wear assigned uniform
• Ability to work independently and in a team environment
• Must be mobile and able to cover the entire site
• Must be able to work outdoors through inclement conditions

Staff Supervision

• Coordination of staffing for attended site based on regular manpower requirements and site activity.
• Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance / dismissal proceedings.
• Monitoring of personnel to ensure compliance with company uniform and service standards.
• Completion of paperwork related to staff hiring, transfer, termination, and hours worked.

Lot Maintenance / Set-Up

• Regular review of the lot’s physical condition including signage, surface, lighting, automated equipment, etc.
• Liaison with contractors, maintenance department, equipment suppliers, and Landlord / Property Manager
• Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.

Skills, Knowledge and Expertise

• Bilingual considered an asset (French / English).
• Ability to work under pressure.
• Scheduling experience required.
• Excellent verbal and written communication skills.
• Customer service oriented with a knack for enhancing the customer experience.
• Pleasant and energetic personality.
• Excellent working knowledge of Microsoft Office and Citrix based applications.
• Hands on working knowledge of parking equipment and related software.
• Ability to multi-task.
• Able to work and thrive in a fast paced environment.
• Ability to prioritize tasks in an ever changing environment.

Benefits

Full-Time Employee Only)

Medical / Vision

Dental

Life Insurance

AD&D

LTD - offered based on employee group

RRSP - offered based on employee group

EAP - offered based on employee group

Vacation

United States - California applicants only :

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable.

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is / are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.

A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https : / / opportunity.lacounty.gov / wp-content / uploads / 2024 / 03 / FCO-FAQ-Final-Updated-with-Recommendations.

pdf . Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage : https : / / calcivilrights.

ca.gov / fair-chance-act / .

The Reimagined Parking family of nationally recognized brands Impark, Lanier, Republic Parking, AmeriPark, and ParkOne is the world's leading tech-powered, people-driven parking solutions provider.

Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable.

Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.