Product Support engineer with SaaS
Job Description
Skills and Responsibilities :
- Exceptional written and verbal communication skills
- Good understanding of ITIL, with previous experience in implementing and following the ITIL guidelines
- Experience with Agile methodology.
- Experience with SAAS platforms.
- Experience working with regulatory, compliance and / or litigation group within the Financial Industry Vendor management skills with previous experience working with vendor operation teams.
- Morgan Stanley is an equal opportunities employer.
- We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.
- 10+ years of experience in an operations role in the Linux environment
- Good understanding of application deployment, storage technologies, and infrastructure
- Good analytic capability for application troubleshooting.
- Good knowledge about SRE principle.
- Scripting capability (Shell, plus Python or Perl)
- Working experience with DBMS such as DB2Previous experience with change, incident, and problem management practices Job scheduling, monitoring, and troubleshooting.
Roles and Responsibilities :
- Candidate must be well versed in mission-critical application and infrastructure support.
- Experience with change / incident / problem management processes and ticketing systems such as Service Now.
- The candidate must have a background in Information Technology Infrastructure Library (ITIL) practices and Agile experience.
- Candidate must have strong technical experience in Linux environment, excellent troubleshooting skills, scripting skills (Python, Shell and Perl), experience with job scheduling tools like Autosys.
- Candidate should be passionate innovator, willing to improve status quo and adapt in continuously evolving environment.
- Candidate would also be responsible for the improvement, growth and evolution of the archive process, including process documentation, best practices, tracking, and scoping.
- The candidate must be well organized, have strong communication and interpersonal skills.
- The candidates should be detail orientated and possess strong analytical skills.
- They must demonstrate initiative, good judgement, be confident working independently and be comfortable handling sensitive, confidential information."
Regards,
Mohammed ilyas,
PH - 229-264-4024 orText - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com
Additional Information
All your information will be kept confidential according to EEO guidelines.
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