Position Details
What you will do :
- Researching, resolving and responding as level two support for Travel Insurance agents in a call center environment.
- Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals.
- Upholding company standards of the department and regulatory bodies.
- Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
- Resolve minor issues through changes, workarounds suggestions. Escalate support for configuaration and / or system issues or for technical issues.
Who you are :
- Excellent verbal and written communication skills :
- Advanced French and English *
- Post-secondary education completion, University degree an asset
- 2-4 years customer service experience, with exposure to call center environment an asset
- Insurance experience is an asset, preferably Travel Medical
- Very good analytical skills and aptitude for problem solving
- Ability to navigate different computer systems
- Good working knowledge of Microsoft Office (in particular word and excel)
- Ability to multi-task
- Strong inter-personal skills, empathy, excellent attention to detail, team and customer service oriented.
- Work capacity according to variable hours
Hours of operation :
Monday- Friday 8 : 00am - 8 : 00pm
Saturday 9 : 00am - 5 : 00pm
Would be required to work any shifts within our hours of operation. Flexible Telework options if desired.
Telework upon hire : To work from home, an employee must comply with our telecommuting policies and procedures; have a minimum internet speed of 50 Mbps
Office Location : Orion Travel Insurance :
Positions are available at the following locations.
QC :
CAA Quebec Office, Rue Drummond Street, Montreal Quebec
ON :
CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario
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