Patient Care Coordinator - Ambulatory Services

Job Description

The Patient Care Coordinator for Ambulatory is a member of the program / clinical area management team who float across Mackenzie Richmond Hill Hospital and Ambulatory clinics.

Patient care coordinator is responsible for the overall day-to-day program-based coordination of patient and family care, facilitation of patient flow in and out of the ambulatory program, coordination of clinical staff and resources, acting as a clinical resource for the physicians, nurses and interprofessional team as well as supervisory support functions such as attendance and performance management and conflict resolution at the point of care and beyond.

Patient care coordinator will coordinate and assist physicians in primary care and in Long Term Care Homes in navigating services, providing centralized access to hospital and community services, with follow-up on status of referrals, results, and consults.

This role supports timely access, ensures navigator to appropriate resources, and reduced ED visits as patients are proactively connected to the right level of care

Contribute to safe, quality care by :

• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

• Registered Nurse with Bachelor of Science of Nursing (BScN) Degree or currently in the process of completing the BScN.
• Current general certificate of registration and member in good standing with the College of Nurses of Ontario.
• Current Basic Cardiac Life Support (BCLS) certificate required.

What else do you bring?

• Minimum of two years of relevant acute inpatient experience
• Experience with QBP pathways and management of this patient population.
• Experience with case management, and discharge planning
• Demonstrated evidence of understand and application of principles of quality care and outcome measurement.
• Able to discern relevant information to make effective decisions regarding patient care and program planning.
• Knowledge of CNO standards of practice and an understanding of the application of the RHPA legislation.
• Ability to work independently / be self-directed and effectively lead clinical inter-professional teams.
• Highly developed conflict resolution skills.
• Well-developed ability to delegate tasks appropriately.
• Demonstrates commitment to professional development and learning.
• Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the inter-professional team.
• Demonstrates understanding of continuous improvement principles and tools.
• Demonstrates understanding of contribution to patient and staff safety.
• Possesses highly developed analytical, problem solving and critical thinking skills.
• Demonstrates a strong patient and customer focused philosophy in all interactions.
• Possesses the ability to introduce and effectively facilitate change.
• Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
• Ability to analyze research and implement evidence-based practice into Policy and Procedure development and clinical practice.
• Experience with guiding staff experiencing performance and / or attendance problems.
• Communicates effectively using timely and appropriate written, verbal and non-verbal means.
• Utilizes effective listening skills to maximize understanding of issues.
• Proven ability to work within a computerized environment.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes :

• Current nationally recognized specialty certification program (preferred).
• You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.