IT Supervisor - Quebec

Joining Nortera means choosing opportunities to grow together!As the North American reference for ready-to-cook vegetables, we do everything we can to contribute to the well-being of society by providing access to healthy and sustainable food.

• Nortera produces major private and retail brands and markets its own Arctic Gardens and Del Monte brands.WHY CHOOSE NORTERACompetitive salary and annual bonus, advantageous leave policy;
• Flexible work schedule in hybrid mode;Full range of benefits (telemedicine) and employee assistance program (PAEF);Possibility of contributing to an RRSP with an employer contribution;
• Participation in a volunteer day at the employer's expense;Reimbursement for tuition and physical activity;Environment promoting learning and professional development;

Opportunities to work on challenging projects within a growing company!YOUR DAILY ROLE As an IT technical support supervisor, you are responsible for the management and coordination of the technical support team in Quebec and report to the Technical Support Manager.

You will provide quality support to factories and ensure that all technical issues are resolved quickly and efficiently.

• You will be the main contact for IT tasks on the Quebec sites and will be responsible for managing priorities.THE ROLE : Coordinate IT activities by planning tasks, defining priorities and directing the work of the team of Quebec technicians (2 people);
• Manage and evaluate team performance and provide regular feedback;Identify and implement action plans to improve processes and quality of service;
• Serve as primary point of contact for major issue escalations;Participate in the implementation of new technologies and support tools;
• Install and support all computer equipment and software;Maintain the inventory of computer equipment assigned to users;Carry out appropriate follow-ups for current projects;
• Liaise with key stakeholders and other support staff (internal and external);Perform regular systems maintenance tasks and ensure systems meet performance and safety standards;

Work with vendors to obtain hardware / software quotes;Write operational procedures and documentation for users and technicians.

• YOUR PROFILEMinimum of 10 years of experience as an IT technician, including at least 2 years in team management;Perfect mastery of different operating systems (windows, iOS, Android);
• Good knowledge of services (DNS, DHCP, HTTP, VPN);Excellent communication, problem-solving and conflict management skills;
• Excellent analytical and project leadership skills;Proficiency in French and English, both oral and written;DEC type diploma in computer science;

Ability to travel through our 4 factories in Quebec (2 to 3 days per week).We need people like you!Come grow with Nortera!While all job applications will be considered, only successful candidates will be contacted.

The masculine generic may have been used without discrimination and solely for the purpose of lightening the text. We guarantee equal access to employment and encourage the most diverse applications in order to be able to provide ourselves with a varied workforce representative of the communities in which we are established.