IT Systems Support Specialist – Contract 6 months+

Job Description

IT Systems Support Specialist

• Oakville, ON (Hybrid)
• Contract- 6 moths’ position with an option to hire fulltime
• An attractive opportunity to work with the latest technologies to deliver world-class products at the global leader in identity and security.

Who are you?

You are an experienced IT Systems Support professional with a proven track record of technical experience in providing a level 1 to 3 technical support.

You are proud of your excellent ability to provide a high level of customer service and solving challenging IT related issues.

If this sounds exciting to you, and you have a strong desire to be part of the growing professional team, then this could be the role for you!

Who is the employer?

The has partnered with our client, a global leader in identity and security. They are leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT.

Their proprietary identity technologies are backed by the latest advancements in biometrics, cryptography, systems, data analytics, and smart devices.

What you’ll be doing :

As an IT Systems Support Specialist, you will be reporting to the Senior Operations Manager and will perform a wide range of tasks ranging from technology deployment and rollout, resolve connectivity issues, user support and development of the existing technology infrastructure, etc.

Practically speaking, you will :

• Provide immediate support and resolution (by phone, e-mail or use of remote support tools) by identifying, analyzing, resolving and documenting issues (hardware / software / peripherals) consult user guides, technical manuals and other resources to research and implement solutions;
• Ensure that all end-users are aware of the status and progression of their incidents, problems and estimated time to resolution;
• Provide advice, guidance and training to users in response to identified difficulties and promote overall end-user self-reliance;
• Create and maintain bash and PowerShell scripts used by the department.
• Investigate, identify, troubleshoot Windows 7 / 10 OS user issues and analyze root cause, identify application vulnerabilities, recommend and implement proactive solutions / corrective actions;
• Install and manage Linux and Windows server application servers for support and maintenance.
• Arrange for purchase of new equipment, spare parts to include requesting spares for newly installed and failed equipment via the Return Merchandise Authorization (RMA) process;
• Migrate systems while maintaining minimal downtime;
• Install, configure and troubleshoot various software applications / virus solutions / hardware to meet customer requirements;

assist with proactive refresh cycles, patch compliance, upgrades projects, data backups

• Partner with our Engineering team to facilitate server level debugging of our application by analyzing logs, writing and executing Linux bash scripting as well as SQL scripts;
• Log, monitor and report all incidents and support-related tasks that come in through the service management ticketing tool tracking;
• Minimize system software / hardware downtime - report and resolve downtime as quickly as possible using escalation process;
• Identify and document commonly encountered issues and their resolutions as knowledge-based articles;
• Maintain and adhere to corporate IT security policies / procedures.

The Details

This is a contract to hire position for 6 months, offering a hybrid work schedule (2 days / week- remote). The office is based in Oakville, ON.

What you’ll bring :

• Diploma / bachelor in computer science or related technical field
• Prior experience preferred but not mandatory; strong desire to learn new products / services and to get some hands-on experience
• Ability to communicate effectively with end users at all levels who may have no technical computer background
• In depth knowledge / understanding of :
• Windows 7 / 10 (installation, configuration and troubleshooting)
• Installation of hardware (PCs and peripherals) and software
• Networks, VPN and remote access software
• Additional knowledge in :
• Active directory / domain administration
• Disk imaging software
• Backup and restore process
• Functional experience with Linux / Unix systems, light database administration, java application / troubleshooting, application server administration, VMWare / virtual machine technologies, SQL
• Email protocols knowledge (SMTP, eSMTP, IMAP, POP) is an asset
• Ability to take direction, assume personal accountability for quality of work and follow up / follow through on all areas of work in an urgent and expedient manner to completion.

How to Apply :

We value diversity and inclusion and encourage all qualified people to apply. We encourage all qualified candidates to apply;

however, only those selected for an interview will be contacted.

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