IT Operations Support Analyst

What You Will Do

Collaborate : Interface effectively with other support teams and vendors to ensure seamless communication and coordination.

This includes working closely with cross-functional teams to resolve issues and implement solutions efficiently.

• System Coordination : Coordinate and support system changes, user builds, and desk moves. This involves planning and executing hardware and software installations, ensuring minimal disruption to operations, and maintaining up-to-date documentation of system configurations.
• Incident and Problem Management : Manage incident and problem reporting processes. This includes promptly logging issues, diagnosing problems, and escalating them as needed to ensure timely resolutions.

You will be responsible for tracking the status of incidents and providing updates to stakeholders.

Dynamic Work Environment : Thrive in a fast-paced, high-pressure environment where priorities may shift quickly. You’ll fit right in!

Skills and Experience You Will Need

Required :

• Experience : Minimum of 5 years in the financial services industry, specifically supporting desktops on the trading floor.
• Technical Skills : 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.

5+ years of experience supporting Android and iOS devices

Availability : Must be willing to work overtime when required

Desired :

Certifications such as : Azure, MCSE, MCSD, Microsoft Certified Product Specialist, CompTIA A+, ITIL.

Who We Are

GalaxE, now Endava, is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world.

Using our proprietary solution set, GxFource, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. Recently, we have joined forces with Endava, to offer our employees global exposure and enhanced opportunities.

As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success.

We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

We value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day.

Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team.

Let’s build something, together.

Equal Opportunity Employer / Veterans / Disabled

Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.

Physical Requirements :

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate / client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment.
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.