What You'll Do
The Manager, Merchandise Capabilities and Programs is a critical leader within the Merchandise Strategy & Operations team and partner to the broader Merchandise Operations & Promo Planning teams.
The Merchandise Capabilities and Programs Manager is a proven results-driven and customer-centric leader who can drive the development and program management of new capabilities and solutions to advance the strategic objectives of the Merchandise Planning, Operations & Promo Planning functions of Canadian Tire.
The Manager takes full accountability for the end-to-end delivery of priority capabilities, including solutioning across people, process, and technology dimensions.
This is achieved through close collaboration with cross-functional leaders across all banners representing Merchandising, Planning & Strategy, Procurement, Digital, Finance, Supply Chain, HR, and IT.
The Manager leads and program manages the business through the vision build and delivery of business solutions, including strategy definition, requirements gathering, integrated process design, implementation, change management, and sustainment transition.
The ability to quickly understand, analyze, and synthesize diverse business information is critical to facilitate the clear articulation of end state vision and benefits and to ensure business requirements and solutions deliver on benefits.
Design and deliver sustaining requirements for key processes and systems
Deliver business capabilities from end to end, including investigation, analysis, design, development, and implementation of business capabilities
Develop and lead change management plans for the implementation of new capabilities and process
Facilitate meetings to design future state capabilities or processes
Drive alignment sessions with senior management to gain support for all levels of business capability and process design
Lead large and diverse cross-functional delivery team to ensure detailed business requirements are captured and reflected in the future state design
Provide support to cross-functional business clients on successful participation and support within a change and program environment
Ensure overall solutions deliver on end state vision and benefits
Manage overall project plan including integration of IT where necessary
Ensure user quality assurance activities and checkpoints are built into the project plans and executed prior to implementation
Manage the closure and transition of projects to the sustaining organization
What You Bring
5-10 year’s work experience, experience in a management role is highly preferred
Understanding of key merchandising processes and associated accountabilities (assortment planning, flyer promotions, planning, pricing, procurement)
Ability to build and execute projects and initiatives across a wide range of stakeholders
Problem solver who can make trade-offs between scope / time / quality / effectiveness
Action oriented to solve operational issues (trade-offs on short vs. long term solutions)
Ability to communicate business needs / requirements, issues, future needs of the business in clear (non-technical) way to Sr Leaders and across several stakeholders
Proven program management and delivery skills : planning, prioritizing, delegating, influencing, and tracking. Competence with Microsoft Project and Visio is an asset
Exceptional relationship management skills at all levels, including senior management
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes.
Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
LI-RM1
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