POSITION ACCOUNTABILITIES
- Protect the public, the environment and CPKC staff, assets, operations, and reputation through thorough incident management and the identification of solutions in partnership with other CPKC departments
- Initiate calls for service by thoroughly gathering information from reporting parties and accurately identifying the nature of the incident being reported
- Initiate an appropriate response to mitigate harm and make appropriate notifications based on current procedures and knowledge of police and / or railway functions
- Identify problems and patterns of problems which may impact the safety of staff, the public and railway operations
- Provide effective support to patrolling officers by monitoring their current status and handling all radio communication as required
- Provide support to officers by running investigative enquiries on Canadian Police Information Centre (CPIC), CPKC Police Computer Aided Dispatch (CAD), and other databases, and maintain an awareness of known risk factors
POSITION REQUIREMENTS
- A minimum of a High school diploma or equivalent
- 40 WPM typing speed with 90% accuracy
- Exceptional multitasking skills
- Able to confidently work with and adapt to changing technology
- Strong written and verbal communication skills
- Strong interpersonal skills and the ability to maintain positive work relationships
- Able to solve problems and make difficult decisions while working in high stress situations
- Required to work various shifts including nights, weekends and holidays
- A personal disclosure form, pre-employment polygraph and / or psychological testing may be required
- An enhanced security clearance is conducted prior to employment
PREFERRED QUALIFICATIONS
- Post-secondary education, diploma or degree
- 2 years’ experience in dispatch or equivalent high-pressure role
- Proficient with Computer Aided Dispatch (CAD) systems, radio communications and / or mapping applications
- Knowledge of police procedures and / or Canadian Police Information Centre (CPIC) experience
- Knowledge of railway operations
- Fluent in French and / or Spanish
WHAT CPKC HAS TO OFFER
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Annual Fitness Subsidy
- Part-time Studies Program
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