Business Insights Analyst II

Description

About this Role

This role will be responsible for developing, implementing and monitoring strategies to manage evolving fraud trends, taking into consideration TD's risk appetite and customer and operational experience.

The Strategist should display a deep fraud and process expertise, and to leverage that knowledge to :

anticipate and explain potential fraud risks associated with strategic initiatives across TD

help design policy, process or strategic changes to enable the bank to safely deliver it's strategic roadmap

provide deep fraud and process expertise into solving larger, Fraud-driven strategic initiatives

identify emerging fraud trends and develop defenses against emerging and in-market fraud trends

understand and actively managing the operational impacts of our fraud defense strategies

The successful candidate will work collaboratively with a diverse team of operational agents, Fraud solution developers, data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately.

The incumbent will be accountable for loss and customer experience targets.

Accountabilities : Fraud Management

Fraud Management

Accountable for fraud loss targets and the customer experience

Reviews daily fraud attacks to create segmentation and develop / implement fraud strategies while balancing the impact to the operational teams and customer experience

Strategizes on adjustments to shifting network rules, liability requirements or other exogenous factors

Owns the strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCas, Avant, Experian, Transunion), in alignment with the Change Management protocols

Supports case valuation and prioritization to optimize fraud management

Are a subject matter expert on the end-to-end operational process, transaction liability and regulatory requirements

Provide ad-hoc analysis to support decision-making at the executive level

Design champion / challenger strategies that lead to ongoing learning and improvement

Expected to leverage that subject matter expertise to independently investigate new, high-risk exposures under very tight timelines

Produce timely diagnostics to identify system, strategy and operational issues

Participates in defect analysis to identify and remediate coverage gaps

Identify, track, and provide solutions to ongoing fraud vectors and portfolio threats

Think forward and provide early gap mitigation to emerging threat vectors globally

Partner Support

Works with business partners to understand new intent, and to identify the incremental fraud risks associated with that intent

Collaborates with business partners to develop solutions that minimize fraud risk while enabling business partners to achieve bank strategic priorities

Occasionally provides IT release support to ensure projects reliably deliver on fraud requirements

Support the continuous improvement agenda for our operational partners

Maintain strong relationships with internal stakeholders such as Fraud Operations, Internal Business Partners, Vendor Managers etc.

Act as a subject matter expert and represents the team or bank at project meetings or industry forums

EXPERIENCE AND / OR EDUCATION

Undergraduate degree from a technical domain (e.g. finance, engineering, mathematics / statistics computer science), preferably from a STEM program

2+ years' experience in an analytical capacity Total number of experience required is 5+

Experience using analytical software tools such as Python, R, SQL, Tableau and Excel for data analysis, automation, and reporting

In-depth knowledge of data science tools such as NumPy, pandas, matplotlib, scikit-learn / TensorFlow / Keras or equivalent

Understanding of machine learning methods with experience in deployment and implementation

Experience with automation tools and proven implementation record

Ability to quickly and independently structure and deliver on new problems not previous tackled by the bank

Demonstrated analytical, modeling and problem solving skills

Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions

Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation

Ability to take initiative and work independently under tight timelines

Ability to work collaboratively and build relationships

Ability to effectively manage multiple projects and priorities simultaneously

Motivated to constantly strive to find innovative ways to enhance capabilities

Experience in fraud management is an asset

Knowledge of machine learning is an asset

Automation experience is an asset

Knowledge of fraud detection platforms is an asset

Agile experience is an asset

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals.

As an organization, we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.

to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet