Job Description
Our client in the Food Manufacturing Industry is currently seeking a Lead Customer Service Representative to join their team on full time, permanent basis.
Hours of work are Monday to Friday from 7am-3pm (No flexibility). Location : Markham free parking on site Duties and Responsibilities :
- Conducting a high volume of calls, averaging between 100 and 200 calls per day, to establish and maintain communication with clients.
- Proactively connecting with clients to efficiently process and place orders, ensuring accurate and timely order entry.
- Utilizing the company's database system to accurately enter and update orders, ensuring all relevant information is captured.
- Taking ownership of the office supply inventory management process, including monitoring stock levels and placing orders when necessary.
- Maintaining detailed records of client interactions, order status, and other relevant information in accordance with company policies and procedures.
- Identifying opportunities to build and strengthen relationships with clients, fostering long-term partnerships and promoting customer loyalty.
Qualifications :
- Demonstrated experience conducting a high volume of calls, ideally in a customer service or call center environment.
- 2-5 years of customer service or call center experience, with a proven track record of meeting or exceeding performance targets.
- Strong relationship-building skills, with the ability to establish rapport and trust with clients.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficient computer skills, including experience with database systems and order entry software.
- Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills, with the ability to proactively identify and address customer needs.
- A positive and customer-centric attitude, with a commitment to delivering exceptional service.
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