First Nations/Metis/Inuit Candidates - Mortgage Retention Specialist

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values : Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki ( Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community.

Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills.

For more information, visit ourchildrensmedicine.ca

Are you a First Nations, Metis, or Inuit professional with strong customer service skills? Are you looking to work in a virtual, work-from-home role?

We're looking for you to join our team as a Mortgage Retention Specialist in select provinces across Turtle Island (Canada).

As a Mortgage Renewals Specialist in the Mortgage Contact Centre, you'll be the main point of contact for clients handling routine mortgage inquiries.

You'll focus on addressing client needs, applying mortgage procedures and policies, and ensuring a seamless experience. By analyzing clients' financial situations, you'll identify opportunities to cross-sell CIBC products and provide clear, detailed explanations of recommended actions.

You’ll take ownership of client issues, collaborate with others to find the right solutions, and ensure compliance with CIBC policies and regulations.

You'll also stay updated on mortgage products, trends, and competitor actions to retain at-risk clients by referring them to the Retention Team.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact [email protected]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office).

Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Self-Identify as First Nations, Metis, or Inuit

• Strong oral / written communication skills
• Provide personalized client engagement
• Analyze client needs, offering clear explanations and solutions
• Work collaboratively with different CIBC teams
• Strong problem-solving abilities
30+ days ago