Lead Scheduler

About The Link : Youth and Family Supports

For more than 90 years, The Link has helped youth and families on a journey to healing, hope and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose.

With over 15 diverse programs, The Link has a community of caring staff that work together to provide support through a 24-hour crisis line, youth resource centres, emergency shelters, mobile crisis teams, specialized foster care, healing homes, job readiness supports, and Skills4Life.

With a strong foundation within the community and a focus on connection, unity, and compassion, the organization provides a vital link for youth and families in the province of Manitoba.

About the Opportunity

Reporting to the Manager, Administration and Payroll, AdministrationServices, the Lead Scheduler is responsible to assist with themanagement and effective operation of the Scheduling system.

The Lead Scheduleris responsible for supervising and providing direction to schedulers regardinglocation schedules and temporary staff schedules.

ESSENTIAL DUTIES ANDRESPONSIBILITIES :

• Ensure location schedules are accurate, available online and postedthree months in advance
• Complete and remain updated on tracking of sick and shift cancellationnotifications
• Ensure Schedulersare effectively communicatingsick and shift cancellation notifications to location Supervisors and ProgramManagers
• Manage casual employee availability by maintaining ongoing communicationeach month.
• Notify Human Resources of casual employee performance / attendanceconcerns; manage casual employee performance issues.
• Cultivate relationships with The Link- Youth and Family Supports staffto foster a team first approach to staffing all locations while minimizingovertime accruals
• Identify and prioritize must fill vacancies for shift workers, reallocating scheduledstaff as necessary
• Maintain awareness of location specifics and support requirements forall locations
• Ensure Schedulers are identifying and completing job postings based onthe needs of the location and current staff schedule
• Ensure accuracy when maintaining location master templates and changesto contracted shifts and shift structure
• Identify and complete job postings based on the needs of the locationand current staff schedule for casual pool.
• Review, analyze and action all job posting requestscasual pool.
• Approve, denyand complete logs for all overtime on behalf of Supervisor and managers in the systemafter getting confirmation from Managers / Supervisors.
• Approve timesheets in Payworks system on behalf of Supervisors / Managers and where needed seekclarification from Supervisors / Managers for their programs timesheet.
• Categorize and action all communication to the Shift Email daily
• Update, review and distribute shift vacancies to staff
• Leverage new technology as available to enhance personal and teamefficiency
• Review and process time off requests through Payworks for casual shift workers inaccordance with policies.
• Review, process and forward to Supervisors personal leave & otherleaves of absence requests
• Complete protected leave of absence forms for casual staff and forwardto Human Resources for actioning
• Assist Schedulers in coordination of float staff assignments
• In conjunction with the Scheduler develop, implement, review and revisescheduling processes regularly
• Provide supervision, leadership, oversight and support to the Schedulingteam. Evaluate and direct their work; develop their skill set;
• participate inselection of the Scheduler staff. Monitor scheduling staff adherence to legal,ethical and organizational standards of practice, ensuring quality of work;

plan specific strategies and steps to address problems or deficits beingexhibited in the work; recommend disciplinary action as appropriate.

• In peak periods the Lead Scheduler may be required to be on-call tosupport scheduling activities.
• Other duties as assigned

QUALIFICATIONS

Education

Graduate of Business / OfficeAdministration program, or equivalent preferred

Experience

• Minimumof two years of experiencing supervising the work of others
• Minimumof three years of experience in a scheduling role
• Experiencewith scheduling systems is advantageous
• Minimum of threeyears of experience in an administrative or operations role; experience inlogistics preferred.

Knowledge, Skills and Abilities

• Demonstrated leadership skills and ability to work in a team environment
• Possess an understanding of the scheduling practices and generaloperational duties used in The Link facilities.
• Strong organizational skills; the ability to workeffectively in a high volume, high pressure and time sensitive environment inorder to meet schedules and timelines
• Interpersonal skills using tact, patience andcourtesy; ability to work cooperatively within a team environment. High level of professional maturity andself-presentation
• Strong time management and attention to detail.
• Proficiency in various software applications such as MS Office Suite & Payroll / Scheduler system.
• Abilityto establish and maintain effective working relationships with supervisors,coworkers and the public.
• The incumbent must be able to communicateeffectively in person or over the phone, listen to instructions and participatein meetings.

SALARY RANGE : $27.00 to $30.00 per hour, depending on experience. The Link offers group insurance and pension plans.

HOURS OF WORK : 35 hours per week. Primary work hours will be during the daytime - Monday to Friday from 8 : 30 am to 4 : 30 pm with a one-hour unpaid lunch (please note this position is located on-site only).

However, the role may require occasional evening or weekend work based on the needs of the organization.