Department Secretary - Access CAMH

Job Description

An exciting opportunity to join CAMH’s dynamic Access CAMH. Access CAMH are currently seeking two (2) full-time, temporary (12 months) Department Secretaries.

Reporting to the Service Manager, the incumbent is responsible for performing a variety of secretarial and administrative duties.

• Responsibilities are, but not limited to, answering clinic information phone line; providing excellent customer service and accurate information to callers;
• electronic file management; administrative management of referrals; liaising with information specialist and clinician colleagues;

registering clients within the Centre’s ICARE system; scheduling clients for clinic appointments. The successful candidate will be required to liaise with other CAMH programs and departments and with external agencies to facilitate client and program needs.

The role will also entail supporting the needs of an interdisciplinary team consisting of information specialists, clinicians and physicians.

Work is performed with a relative degree of independence in a fast paced, client centered outpatient environment. A commitment to high quality customer service is required.

You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.

The position is located at 1051 Queen Street West. This position is a Monday to Friday 8 : 30-4 : 30 schedule.

Minimum Requirements

The successful candidate will possess a one-year Community College diploma, preferably in business administration or secretarial science, combined with 1-2 years of administrative support experience.

A diploma in medical administration is considered an asset. Preference will be given to those who have secretarial / administrative experience in healthcare.

You will have sound analytical and problem-solving skills; possess strong administrative skills, including the ability to maintain accurate record;

and general office management. You must be well organized, detailed oriented and possess a superior level of keying accuracy when transferring data from handwritten forms.

You will have proficiency with Word, PowerPoint, Excel, and the ability to learn new computer software systems. Familiarity with electronic health records is essential as is an understanding of medical terminology.

Familiarity with ICARE, PM Office and Webex is an asset. You are able to juggle several and conflicting priorities. You enjoy working with the public and have a demonstrated interest in mental health and addiction populations.

The successful candidate will be able to work independently and with a collaborative team within a fast-paced environment.

You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be flexible, adaptable and customer-service oriented.

Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary.

You must have experience dealing with clients / staff / external agencies from diverse cultural and ethnic backgrounds, and demonstrate a high level of tact and diplomacy.

Bilingualism (French / English) and / or proficiency in a second language would be an asset.