On-Call Relief Receptionist

Who we are :

UNYA has been supporting the health and wellbeing of Indigenous youth in the Metro Vancouver area for over 30 years. As a respected non-profit, charitable organization, we recognize Indigenous youth as experts in their own lives and strive to provide youth with programs and opportunities that are relevant and meaningful to them.

At Urban Native Youth Association (UNYA) we have developed a Philosophy of Care foundation, drawing from best practices.

These philosophies are the grounding framework that shapes all of our decisions and every interaction we have with the youth we serve.

Following these philosophies empowers our staff to meet youth where they are at, by giving them the ability to balance flexibility and structure.

This allows us to meet our youth’s needs, and ensure that our youth experience a consistent quality of care across all UNYA programs.

Our 5 key philosophies are :

• Trauma-Informed Practice
• Two-Eyed Seeing
• Harm Reduction Practice
• Youth / Person Centered Practice
• Culture as Therapy

Highlights of this opportunity :

UNYA has an employment opportunity for outgoing, energetic and professional individuals with excellent communication and organizational skills to join our pool of on-call relief receptionists.

Candidates must be willing to work on short notice, and available for on-call and intermittent shifts. The Receptionist serves as the first point of contact for youth, families, community partners, and employees interacting with our office in-person, by telephone, or by email.

This position also provides general administrative support to the organization. Candidates must be able to work well with the entire UNYA team, and contribute to providing support to youth and connecting them with relevant community resources.

Regular working hours for the Receptionist position will generally be between 9am 5pm, Monday to Friday. This position reports directly to the Director of Youth Engagement.

UNYA has an employment opportunity for outgoing, energetic and professional individuals with excellent communication and organizational skills to join our pool of on-call relief receptionists.

Qualifications and Conditions :

1.Relevant educational experience, 2 years of experience working in office administration / a related field, or a combination of relevant education, training, and experience.

2.Experience working with Indigenous youth and / or community organizations.

3.Broad based knowledge of the family and social issues that Indigenous youth face today, including the intergenerational impacts of the residential school system on Indigenous families and communities, and a good understanding of Indigenous cultures and traditions.

4.A good working knowledge of community resources in Vancouver, particularly youth & Indigenous-specific resources.

5.Demonstrated ability to work independently as well as part of a team.

6.Demonstrated ability to identify with mandate, policies and procedures of the organization.

7.Demonstrated strong computer proficiency, including the ability to work with Microsoft Word, Excel, Access, PowerPoint, Outlook, and social media platforms.

8.Demonstrated ability to multi-task in a fast-paced environment while maintaining consistent attention to detail.

9.Excellent organizational, communication (written and oral) and prioritization skills.

10.Professional, prompt and positive attitude a must.Must possess tact and discretion, and be able to ensure confidentiality.

11.Must have a criminal record check completed by and satisfactory to UNYA.

12.Proof of Covid-19 vaccination will be required.

13.Given the needs of the youth accessing our programs, priority will be given to qualified Indigenous, First Nations, Metis, Inuit candidates as per section 41 of the Human Rights code.

14.A valid BC Driver’s License, and ability to provide a Drivers Abstract, is an asset.

15.First Aid certification is an asset.

Duties and Responsibilities :

1.Serve as the first point of contact for youth, families, community partners and others interacting with our office in-person, by email, or by telephone on a multi-line system.

2.Provide general information regarding UNYA, its mandate, programs and services, and respond promptly and effectively to enquiries regarding community programs, supports and services.

3.Make referrals to specific UNYA and community programs and services as appropriate to serve the needs of youth and families and other community partners.

4.Work as part of a team to maintain a network of positive working relationships with other service providers in order to ensure effective referrals and access to a good continuum of care for youth.

5.Work with other team members to collectively establish and maintain a positive, non-judgmental environment that is accessible and relevant to the needs of Indigenous youth.

6.Provide general administrative support to the organization.Place calls to request courier service, repairs, Board signatures, etc.

Prepare outgoing mail and basic correspondence.Sort and distribute incoming mail.Check, sort and distribute faxes, emails, meeting notices, payments, and other correspondence.

7.Liaise with various programs, program staff, and Board members to update weekly schedules, arrange meetings, confirm participation, and share information.

Help coordinate room and company vehicle bookings.

8.Prepare and disseminate information in preparation for meetings (i.e. minutes, memos, etc.) as directed.

9.Maintain and tidy administrative area.Organize, inventory, order and re-stock office supplies as needed.

10.Respect and maintain confidentiality of staff issues within the team, with the exception of the Director of Youth Engagement and / or other supervisors.

Respect and assure youth of confidentiality in the community and with other service professionals.

11.Regularly consult with and report to immediate supervisor(s).

12.Perform any other duties required to support the day-to-day administrative operations of UNYA.

What we offer :

• Wage of $22.50 / hour
• Flexible working schedule
• 4% vacation pay in lieu of vacation time

How to apply :

If you would like to become a part of this tremendous team, send a cover letter and resume indicating the position you are applying to the attention of the Director of Youth Engagement at Posting will close when position is filled.

Only those shortlisted will be contacted.

We are an Indigenous youth organization whose mandate is to provide meaningful opportunities for Indigenous youth. We encourage qualified Indigenous, First Nations, Metis, and Inuit applicants to apply.

If you identify as Indigenous, please let us know in your application! Only shortlisted candidates will be contacted.