Bilingual Customer Service Management Trainee
English / French)
Starting from $34 to $38 per hour
Toronto Branch
3333 James Snow Parkway, Milton, ON L9T 8L1
Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.
Better together than apart. This position is in-office, and we are looking for good people who share our passion.
Hours : Various shifts available with set schedules.
Position Responsibilities
Manage and lead a team of customer service reps on a daily basis.
Participate in a rotational training program covering all aspects of customer service management.
Set goals and provide mentoring / coaching.
Perform quality monitoring on team members and provide feedback.
Audit department processes and identify areas for improvement.
Assist in the recruiting process to fill customer service positions.
Minimum Requirements
High school diploma or equivalent required. Bachelor's degree preferred.
Bilingual (English / French) -100% in both verbal and written forms.
Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
Strong track record of customer-focused service and attention to detail.
Prior leadership / management experience is a plus.
Benefits
Company-paid extended health coverage that includes medical, dental and vision after only 30 days.
Basic life insurance, disability and wellness programs.
RRSP with 5% employer match, eligible after 30 days.
Paid holidays and generous paid time off.
Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory.
With over 8,500 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace .
Uline is an Equal Opportunity Employer
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https : / / www.uline.jobs / #working-here">
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