Full-Time Team Lead (Consumer Experience) - adidas Robson Retail Store (#2068) - Vancouver, BC

Purpose :

Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding the hourly associates in the day-to-day procedures to best drive the store objectives.

This position works in collaboration with the managers for shaping the end-to-end experience for the consumer. The core expectation of this position is to drive a culture of consumer centricity within the store which includes providing a one-of-a-kind experience for our Halo and creators club consumers.

Key Accountabilities :

Enable and support a best-in-class environment within retail fleet which provides acceptance, education and awareness on all topics related to diversity, equity and inclusion

Positively communicates and demonstrates the Brand values, attitude and culture.

Manage the end-to-end service experience of all consumer touchpoints.

In accordance with company guidelines, establish and maintain a culture of consumer centricity within the store and team.

Supporting with managing the Brand and consumer experience implementation in the store under global guidelines.

Positively communicates and role models the adidas Brand Values.

Foster consumer loyalty through high-quality interactions at each step and touchpoint.

In conjunction with, or in the absence of management staff, guide the daily operations of the store and activities of hourly associates to accomplish excellent customer service and to maximize sales.

Provide positive reinforcement to hourly associates to promote a high level of momentum and to achieve the optimal results and growth of the staff.

Conducts one on one and / or small group training presentations for Sales Associates on product knowledge, store activities, job duties, and established policies and procedures.

Perform or assist in the completion of all documentation associated with applicants and new hires.

Assist management staff to display merchandise such as clothes, footwear and accessories in windows, showcases, and on the sales floor to attract attention and promote sales.

Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to division goals.

Originate displays of merchandise or follow suggestions or schedules provided by the store management team.

Assist with staffing and labor cost control standards and effectively maintain same.

Attain proficiency with the point of sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.

Completes any regular sales transactions involving cash, credit, checks, etc.

Involved indirectly with ticketing of products as well as checking paperwork against items received.

Assists in product flow from stockroom to sales floor on a fill in basis.

Monitors and maintains sales floor fill in process.

Communicates the product levels and assortments with management.

Communicates progress on assigned projects such as floor change outs, processing shipments, sales / markdown set-ups.

Performs sales, customer service, merchandising within section, special order, cashiering, stock location, and related store up keeping support duties in order to maintain needed staff coverage and to lead by example.

Directs the performance of store up keeping duties.

Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.

Ensures the highest level of adidas service is given to each customer.

Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.

Uses these techniques to train other employees.

Other duties as assigned by the Store Manager

Knowledge Skills and Abilities :

Must possess and consistently exhibit the competencies relative to the position.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Ability to use MS Word, Excel, Outlook, and a point of sale system.

Ability to exercise good judgment and decision making skills.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Excellent verbal and written communication skills.

Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand;
• walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit;

climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 12 kg and occasionally lift and / or move up to 34 kg.

Schedule flexibility is mandatory, as this position calls for evening, weekend, and holiday work.

Qualifications :

Must have or be pursuing a high school diploma or general education degree (GED).

College or University degree and 1 year of Retail experience, preferably in the Sporting Apparel & Footwear industry; or equivalent combination of education and experience is preferred

Three to six month’s retail experience is preferred.

adidas is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process.

If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially.

The anticipated low and high end of the base pay range for this position is $18.00-$23.00 per hour. Actual hourly rate will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role.