Business Planner (Programs & Partnerships)

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefit package that meets the various needs of our diverse employees. Including,

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home.

The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

We are currently searching for a dedicated and passionate individual to join our team at Toronto Community Housing! As a Business Planner, you’ll utilize your expertise and knowledge of research methods and statistical analysis to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.

Reporting to the Director, Programs and Partnerships the Business Planner is responsible for supporting the team's strategic, operational and business planning processes by developing business plans, policies, procedures and standards using industry best practices.

The incumbent will measure and analyze performance and empirical data for the Programs and Partnerships team and ensure that the Division’s systems, practices and programs are achieving desired impact in TCHC communities and are aligned with values, policies, and corporate strategic plans.

What you’ll do

Planning

• Support the Division’s strategic planning processes
• Co-ordinate, documents and assist Divisional teams with the alignment of their work with that of other corporate divisions
• Co-ordinate and support the production of strategic plans
• Provide strategic planning expertise to Divisional Leadership Team
• Support Divisional teams by reviewing, assessing, developing and evaluating business processes and systems, as well as documenting and managing database requirements for the Division
• Develop reports, papers, briefing notes, and presentations for internal / external stakeholders, including TCH executives and the Board of Directors
• Provide project management expertise to others and leads projects
• Use project management software
• Provide work direction to other management / exempt staff on a project by project basis

Policy

• Support the Division’s annual business planning process, including the development of operational plans, budgets, performance measures
• Facilitate policy / procedure development ensuring input from appropriate stakeholders (e.g., residents, staff, management, other)
• Plan, co-ordinate and monitor the implementation of policies, protocols and procedures for the Division including facilitating change discussions
• Provide policy and business process expertise to Divisional Leadership Team

Research and Evaluation

• Conduct research and prepare papers / reports on emerging issues and other topics as assigned, including environmental scan research
• Consult and collaborate with other business units as appropriate to align strategic outcomes
• In consultation with staff, develop standards and best practices
• Develop evaluation frameworks to support Division outcomes
• Conduct reviews of specific process and practices recommending solutions to achieve Division outcomes and targets
• Develop data models and uses complex analytical tools, as required
• Develop and manage tracking systems for the Division to monitor progress and evaluate outcomes
• Review and analyze performance measurement results and progress updates on divisional work plan, and develop recommendations to improve business processes
• Make recommendations to improve performance measures and reporting, as appropriate

What you’ll need

• University undergraduate degree in social sciences (e.g., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography)
• 5 years of experience, preferably in a large public corporate environment, in one or more of the following areas : Project Management, Policy Analysis or Development, Performance Measurement Systems, Research Design, Creation and Monitoring of Accountability Systems
• Knowledge of Housing Services Act, Residential Tenancies Act
• Experience in the non-profit / public housing sector an asset
• Strategic partnership development experience is an asset
• Membership / Designation with the Canadian Evaluation Society an asset
• Knowledgeable in research methods, statistical analysis (e.g., SPSS) and strategic / business planning is an asset;
• Proficiency with computerized business applications including word processing, spreadsheet, presentation and database software applications
• Knowledge of social housing operations, policies and procedures and relevant legislation that is applicable to Toronto Community Housing preferred.
• Proven ability to analyze and interpret data, prepare reports and statements
• Proven ability to interact effectively with and engage a variety of stakeholders including : staff, tenants, business partners and community groups
• Excellent project management, conflict resolution, facilitation and organizational skills.
• Excellent oral and written communication skills and presentation skills.
• Strong group facilitation and public meeting skills for leading community processes, consultations and forums.
• Ability to travel to various locations and work flexible hours which will include evenings and weekends.

What’s next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role.

Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include a written / practical test an interview and reference checks.

INDS