Assistant Outlets Manager (Full Time)

Job Description

Assistant Outlets Manager (Full Time)

Passionate about guest interaction, food and beverage? As an Assistant Outlets Manager you will lead your team to create unforgettable Food & Beverage experiences for our guests.

What you will be doing :

Reporting to the Director, Venues, responsibilities and essential job functions include but are not limited to the following :

• Supervise and support employees while ensuring service standards are maintained
• Recruit, train, manage, mentor, lead and develop your supervisors and colleagues
• Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs / payroll, and late / absenteeism
• Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks
• Handle guest complaints, requests, and inquiries; maintain good customer relationships.
• Other duties as assigned

Physical Aspect of the Position (include but are not limited to) :

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Qualifications

Your experience and skills include :

• Minimum 3 years’ experience as a Leader in a fast paced high end restaurant required
• Excellent beverage and wine knowledge is required
• Previous point of sale system experience required
• Experience with Unionized environment an asset
• Computer literate in Microsoft Window applications required
• University / College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What is in it for you :

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000 / year),for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support

Learning programs through our Academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Career development opportunities with national and international promotion opportunities. The sky is your limit

Salary Range : $40,500 - $60,700 CAD Gross Annually