With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview :
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store.
The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.
Key Responsibilities :
Ensures Customer Satisfaction
- Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
- Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
- Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
- Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintains Safety, Security and Shrink Mitigation
- Follows all Safety and Loss Prevention policies and procedures.
- Follows processes on the front-end designed to mitigate shrink and protect assets.
Competencies :
- Communicates Effectively
- Customer Focus
Skills :
- Interpersonal skills
- Cash Handling
Direct Manager / Direct Reports :
Front End Supervisor
Travel Requirements :
None
Physical Requirements :
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Hybrid Work :
- Dependent
- Dependent
Working Conditions :
- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education :
Highschool Diploma or Equivalent
Minimum Years of Work Experience :
1 to 2 years Retail or Cash experience an asset
Minimum Leadership Experience :
Certifications :
Other Requirements / Assets :
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