Summary of Position :
The Sales Receptionist is responsible for being the first impression and contact to clients, staff, and suppliers. By being the brand ambassador of Brian Jessel BMW, the Sales Receptionist must present a professional image by making a priority of answering incoming calls, appropriately and efficiently directing callers, and greeting clients and suppliers all the while multi-tasking and remaining pleasant and courteous.
This position will also provide general administrative support to all staff that requires assistance in this manner.
Duties and Responsibilities :
Provide friendly, professional, and courteous customer service.
Meet and greet all clients in the showroom or on the lot and direct them to the appropriate person or department.
Answer switchboard and direct all calls to the appropriate department, person, or voicemail.
Provide general administrative support, including faxing, photocopying, mail distributing and filing, entering data, etc.
Stock incoming vehicles, print purchase orders and create window stickers.
Maintain office equipment & showroom supplies, i.e., paper in the fax machine / printers, and brochures on the shelves.
Maintain a working knowledge of where everything on the lot and in the dealership is for direction to customers.
Receive and send couriers.
Maintain the cleanliness of the showroom, customer lounge, and reception desk areas.
Use MS Office to create spreadsheets, transcribe correspondence, memos, short reports, and other documents as needed.
Assist the New Car Sales Assistant as needed
Other duties as assigned by management.
Skills & Qualifications :
Post-secondary administrative training or equivalent practical experience
2 years of experience in a customer service setting and / or similar role.
Exceptional customer service skills
Proficient with MS Office (Outlook, Word, and Excel)
Reynolds and Reynolds & 180 System computer experience
Ability to work independently.
Demonstrated team player capable of interacting professionally with staff, distributors, and customers.
High attention to detail
Excellent organizational skills with the ability to multitask.
Excellent communication skills to converse with a diverse clientele.
Compensation : $18.00-19.00 hourly
Work Environment :
Our hours of operations are below. The hours and days of work are dependent on your role with a 40-hour workweek for full-time employment.
8 : 00 am to 7 : 00 pm Monday to Thursday
8 : 00 am to 6 : 00 pm Friday
9 : 00 am to 6 : 00 pm Saturday
11 : 00 am to 5 : 00 pm Sunday & Statutory Holidays
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