user support technician

Schindler Consulting

Richmond Hill, ON, CA

$28,85 an hour

Permanent

Full-time

Education : College / CEGEP
Experience : 1 year to less than 2 years

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations

Computer and technology knowledge

Information Technology Infrastructure Library (ITIL)
Internet
Desktop applications
File management software
Communication software
MS Windows

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Work Term : Permanent
Work Language : English
Hours : 30 hours per week

1 day ago

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