information technology (IT) support analyst

baby enRoute
Ottawa, ON, CA
$70.2K a year
Permanent
  • Education :
  • Expérience :

Education

  • College / CEGEP
  • or equivalent experience

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Provide customer service

Computer and technology knowledge

  • Information Technology Infrastructure Library (ITIL)
  • JavaOS
  • Security software
  • Project management software
  • Website creation and management software
  • Web service design
  • Database software
  • Software development
  • Oracle

Area of specialization

E-commerce

Security and safety

Criminal record check

Transportation / travel information

Willing to travel

Personal suitability

  • Initiative
  • Organized

Experience

  • 5 years or more
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 37.5 hours per week
  • 18 hours ago
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