Role and Responsibilities :
The Field Service Coordinator will multitask regarding employee selection, planning, organizing, and scheduling. This person will communicate with the operation and site managers to ensure clear priority and scope, a communicated understanding of the required work and resources, and a commitment to executing the specific work scope.
Key Responsibilities :
- Ensures that health and safety are the priorities by complying with and supporting all safe work practices, policies, and processes.
- Receives incoming job requests from clients and GFL personnel.
- Obtains necessary information to organize the job's servicing to meet or exceed expectations, both conveyed and unspoken.
- Maintains all forms of communication with GFL personnel to respond to service and equipment problems, emergencies forwarding or coordinating applicable resolutions.
- Determines types and quantities of material and equipment needed from appropriate resources.
- Select appropriate personnel to operate equipment professionally, considering electronic logs, days off schedule and time distribution.
- Coordinate with the operations manager to schedule employee vacation and vacation coverage.
- Coordinate crews and complete journey management of day-to-day work scopes through best practice methods.
- Communicate regularly with the GFL Operations Manager to ensure job priorities are clear, job quality is acceptable, and surface any conflicts concerning personnel / equipment resources available.
- Effectively organizes on short notice, frequent changes in service jobs pending or in progress.
- Delegate tasks and clearly and effectively communicate expectations, outcomes, and deadlines.
- Always maintain a positive attitude toward the company and its customers
- Work closely with the Operations Manager and the shop staff to ensure units are scheduled for repair.
- Fill out and submit purchase requisition forms as required from time to time
- Ensure all staff on site have the appropriate training / tickets for their respective job assignment.
- Report any policy, procedure, and safety or transportation compliance violations to the Operations Manager.
- Monitor inventory of equipment & supplies.
- Ensure all equipment and tooling are cleaned and stored in the appropriate Unit, Case, or Container when returned to the shop after each assignment.
- Support, train and mentor field staff on the proper standard repair and maintenance of tools and equipment.
- Ensure operator job reports are completed on time, collated and submitted to the appropriate operations manager.
- Support field staff on site when capacity permits.
- Occasional supplementary tasks may be expected as the situation demands.
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The Field Service Coordinator will multitask regarding employee selection, planning, organizing, and scheduling. Maintains all forms of communication with GFL personnel to respond to service and equipment problems, emergencies forwarding or coordinating applicable resolutions. Effectively organizes ...
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