Business Analyst - ServiceNow

Our public sector client is looking for a Business Analyst to join their team for an initial 6 month to 1 year contract to assist with the implementation of ServiceNow.

Their ideal is someone with a minimum of 3 years experience working with ServiceNow who has strong process mapping and documentation skills

Advantages

• long term contract with potential to be renewed
• their ideal is a HYBRID work environment with 1 -2 days per week in office BUT THEY WILL CONSIDER 100% REMOTE

Responsibilities

Key accountabilities

• Proficient in using the ServiceNoW Agile Development application
• Understand and be able to work in an agile environment leveraging sprints
• Collaborate with stakeholders to identify and document business requirements for ServiceNow implementations, enhancements, and integrations.
• Analyze and document current business processes. Create process maps to visualize workflows and identify areas for improvement.
• Work with technical teams to design solutions that align with business requirements, ensuring that the design is feasible and meets user needs.
• Gathering / documenting the business requirements, in preparation for functional design as required
• Be able to breakdown work into user stories leveraging the ServiceNow Agile Development application
• Develop user stories and acceptance criteria to clearly communicate requirements to developers and ensure that delivered solutions meet business expectations.
• Participate in testing phases, including creating test cases, executing tests in UAT, and validating that solutions meet requirements before deployment as required
• Supporting IT QA team during testing cycles / coordinating UAT, based on need
• Develop training materials and user documentation to support end-users in understanding and effectively using the ServiceNow platform as required
• Act as a liaison between business units and technical teams, ensuring clear and consistent communication throughout the project lifecycle.
• Support change management initiatives to help users adapt to new processes and tools implemented in ServiceNow.
• Conduct business process reviews, journey mapping, and user experience validation based on need
• Construct workflow charts and process and system diagrams; studying system capabilities; writing system specifications, and other supporting architectural documents
• Daily monitoring of service support requests and troubleshooting reported business system application production issues
• Draft ServiceNow Knowledge Articles as required
• Flexible to other responsibilities within role.

Qualifications

REQUIRED SKILS & EXPERIENCE

• 3 + years in a ServiceNow Business Analyst role
• Experience writing process maps
• Excellent interpersonal skills
• Excellent technical writing skills
• Excellent communication skills
• Developer background is an asset
• CBAP certification is an asset

Summary

• 3 + years in a ServiceNow Business Analyst role
• Experience writing process maps
• Developer background is an asset
• CBAP certification is an asset

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.