Problem Solvers. Proactive Protectors. Relentless Allies.
Ready to join us? Let's get started.
This position is responsible for the planning, installation, implementation, and training of Fortra Systems Management software solutions for customers, specifically for our Robot and MPG brands.
WHAT YOU'LL DO
- Deliver complex software implementation projects from contract acceptance through to Go Live.
- Guide customers through best practice processes to help ensure successful adoption of solution.
- Work closely with assigned Project Manager to ensure accurate description of services to be provided including estimate of effort and date of completion.
- Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customer.
- Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
- Resolve any identified issues or concerns related to the software implementation.
- Document and escalate complex issues to Support.
- Train end users, answer software questions, and provide training aids.
- Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
- Provide communication of task status to Project Manager through regular status reporting and other presentation vehicles.
- Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
- Travel up to and sometimes more than 25% to customer locations.
- Other duties as assigned.
QUALIFICATIONS
- A four-year degree is preferred. Equivalent work experience and accreditations will be considered
- 5+ years of IBM i Administration experience
- 5+ years of High Availability (HA) experience
- 5+ years of experience implementing and supporting software products.
- Confident and positive attitude in facing complex organizations and processes.
- Strong analytical and problem-solving skills with high attention to detail and quality.
- Effective interpersonal and professional communication skills, both verbal and written. Builds strong customer relationships through responsiveness and expertise.
- Strong presentation skills. Comfortable leading a small group through discovery workshops and training sessions.
- Strong organizational and time management skills.
- Ability to effectively handle multiple projects and responsibilities. Ideal candidates will also have :
- 5+ years of Fortra Robot suite experience :
- 5+ years of Fortra MPG experience
- CL programming experience
- IBM i Save / Restore experience
- IBM BRMS for i experience
- DB2 SQL experience
REQ ID : 3157
OFSAA - Technical Senior Consultant
An expert technical consulting professional who has a broad understanding of solutions, industry-standard methodologies, multiple business processes, or technology designs within the financial services industry. Strong technical and Domain knowledge in the banking sector. Demonstrates expertise in d...
Senior Technical Documentum Consultant
The Lead Consultant applies business & technical skills and consulting methodologies to collect and analyze information to design, configure, and implement Open Text solutions based on unique customer requirements. This role works closely with customers and other Professional Service Consultants in ...
Senior Technical Consultant
Ready to join us? Let's get started.This position is responsible for the planning, installation, implementation, and training of Fortra Systems Management software solutions for customers, specifically for our Robot and MPG brands.Deliver complex software implementation projects from contract accept...
Oracle Technical Pre-Sales Consultant - Oracle Cloud HCM & ERP – Senior Sales Consultant – Canada
As a Technical Pre-Sales Consultant - Oracle Cloud HCM & ERP – Senior Sales Consultant (Advanced Technology Sales Consultant), you will work as a member of a pre-sales team to solve business and technical problems for prospective clients and customers. Actively maintain in-depth technical Oracle pro...
Workday Technical Analyst
Workday background to manage incidents or requests that arises, perform Workday configuration, report / dashboard creation, and supporting third-party applicationsWork is hybrid....
Lead Solution Architect
Our Client seeks a Lead Solution Architect to own technical design and solutioning responsibilities with enterprise scale Retailer partners. Solution Architects enjoy an exceptionally exciting career with our Client, working. ...
OSS Architect
Architectural Design and Strategy. Design and implement scalable OSS solutions that support the network infrastructure. Develop and refine architecture strategies to improve system performance, reliability, and scalability. Work closely with cross-functional teams, including network engineers, softw...
Partnership Opp for Independent Recruiters to benefit from AI (uncapped rev share)
Are you a recruiter looking to partner with one of the most innovate HRTech companies on the planet? Do you want to help companies fulfill roles using artificial intelligence? Our program is open to best-in-class recruiters who are interested in growing their business with the backing, the most adva...
Junior Estimator/Project Manager
In this role, you will support senior estimators and project managers in planning, estimating, and managing sewer, water, excavation and roadworks projects. Collaborate with senior estimators and project managers to develop project budgets and schedules. Support project managers in overseeing projec...
Technical Lead, Ruby on Rails Developer
The Tech Lead is a senior member of the Technology team focused on complex problems, best practices, operational issues (scalability, performance), and technical mentorship. Their mandate is to drive the technical side of the business forward and ensure that they can scale as they grow. Implement an...