Spa Therapist/ Body Worker

Job Description

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OVERVIEW / BASIC FUNCTION :

Provide all massage, hydrotherapy and body services offered by the Spa at Rosewood Hotel Georgia. Cultivation and always maintaining a professional attitude.

RESPONSIBILITIES :

• Maintain complete knowledge of and comply with all Rosewood departmental policies / service procedures / standards, Forbes and LQA Standards.
• Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; respond promptly and acknowledge all guests.

Thank guests with genuine appreciation.

• Speak with others using clear and professional language.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
• Be familiar with all hotel / spa packages, promotions, prices, and rates.
• Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Perform opening / closing procedures following proper cleanliness and sanitization standards.
• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
• Maintain inventory products and supplies.
• Conduct appointments according to guest’s comfort and desire. Follow massage and body treatment protocols and SOP’s.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Verify medical releases from guests with applicable medical conditions.
• Follow proper draping procedures.
• Sanitize implements and working areas.
• Sell / promote merchandise.
• Complete required post- treatment documents.
• Follow dirty linen procedures and room set up.
• dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.
• Handle emergency procedures and report any accidents to your manager and security.
• Fill out necessary reports as required.
• Follow established standard spa treatment SOP’s.
• Perform all other duties as required.

QUALIFICATIONS :

• Experience : Minimum 2 years of experience as esthetics / massage in a luxury spa environment, preferably within a luxury hotel.
• Education : High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified.
• General / Technical Skills : Ability to :

Perform job functions with attention to detail, speed, and accuracy.

Provide massage services to guests using props and / or products.

Provide body treatments to guests using body scrubs, wraps, and / or hydrotherapy.

Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.

Prioritize, organize, and follow up.

Be a clear thinker, remaining calm and resolving problems using good judgment.

Follow directions thoroughly.

Understand guest’s service needs.

Work cohesively with cos-workers as part of a team.

Work with minimal supervision.

Maintain confidentiality of guest information and pertinent hotel data.

Knowledge of SpaSoft is an asset.

• Language : Required to speak, read, and write English. Additional language is an asset.
• Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates i obtaining Canadian work authorization.
• Physical Requirements : Must be able to exert physical effort in transporting 10-15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
30+ days ago