Manager, Salesforce - Solutions Architect

Overview

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.

KPMG's Technology Consulting Practice strives to deliver business benefits from a broad range of technologies, helping our clients develop high-performing IT functions and leverage investments in current systems to deliver significant business value.

We help clients define their Information Management / IT / Digital strategy and assist them through the entire technology and digital transformational journey, for them to become a digitally connected enterprise.

We help CIOs make their function future ready. Our skills in IT strategy and systems implementation help clients execute their transformation strategies with the technology best suited to their business, data and information requirements.

As part of our growing Canadian Salesforce practice, you will play a pivotal role in helping organizations transform how they engage with their customers.

Our elite delivery team is focused on designing and implementing unique solutions for the market that leverage the full breadth of the Salesforce platform offering.

We are seeking a Salesforce Solution Architect with proven experience designing and implementing innovative solutions powered by the Salesforce platform.

This is a critical role on any project and requires a blend of business acumen and technical capability.

What you will do

The Salesforce Solution Architect must be comfortable with all aspects of project delivery : solution design, platform configuration, technical specifications, prototyping, requirements definition, technical design integration decisions, etc.

Your responsibilities will include :

• Design customer relationship management strategies, define implementation roadmaps and propose customer solutions built on the Salesforce platform.
• Work closely with technical architects to design the overall architecture and application systems that enable the customer to implement the platform, and ensure that solutions are aligned with business objectives and functional designs, while adhering to platform best practices.
• Assist functional resources and business analysts in compiling requirements and defining designs for components of the Salesforce platform or related cloud solutions.
• Facilitate customer workshops and document requirements and design of Salesforce-related solutions.
• Coach and guide junior project team members throughout the implementation process to ensure the success of a project or prospecting activities.
• Ensure strict adherence to Salesforce standards and best practices.
• Facilitate discussions with business and technical stakeholders to define critical business requirements and present a technical vision and solutions in the form of platform capabilities, customization and integration in response to customer requirements and needs.
• Answer preliminary and technical questions to provide the team wit the necessary informaiton to prepare and present service offers, RFP responses and appropriate demonstrations.
• Ability to interact with the customer by communicating effectively, facilitating meetings and defining and allocating action items.
• Assist in location information required for project planning and service offering (budget, scope, statement of work).
• Keep up to date with Salesforce platform capabilities and related technologies, including regular monitoring of Salesforce relsease.

What you bring to the role

• At least five years' practical experience in designing, configuring and implementing solutions on the Salesforce platform.
• One of Salesforce's core consulting certifications (Cloud Consultant : Sales, Service, Marketing, or Experience).
• Demonstrated experience as a Solution Architect leading the design and functional requirements of Salesforce implementation projects.
• Solid understanding of Salesforce's core data model and the capabilities offered by various cloud services.
• Hands-on experience configuring various Salesforce features (workflow rules, validation rules, matching rules, Flows, Process Builder, etc.).
• Strong understanding of Salesforce functional design best practices and ability to recommend configuration and customization options to customers.
• Understanding of the various Salesforce customization options available and how to use each : Apex, LWC, etc.
• Experience working with technical teams to design integration architectures and data flows.
• Excellent communication skills and ability to explain requirements, solution design and options to administrative and technical stakeholders.
• Proven ability to create innovative solutions to complex needs, and to streamline / automate business processes.
• Analytical, organizational, interpersonal, problem-solving and communication skills.
• Particiaption, as a team leader or member, in gathering and documenting business requirements from the company's key users.

This position requires written and oral fluency in English because it involves interpretation and application of English standards, guidance, laws and regulations, servicing of English-speaking clients located across Canada and collaboration with English Speaking colleagues located outside of Quebec.

Providing you with the support you need to be at your best

For more information about KPMG in Canada's Benefits and well-being, click here.

Our Values, The KPMG Way

Integrity , we do what is right Excellence , we never stop learning and improving Courage , we think and act boldly Together , we respect each other and draw strength from our differences For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential.

A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us.

We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best.

Adjustments (an informal request), extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.