Job Summary
Job Description
What is the Opportunity?
The Network Security Service Operations team safeguards RBC's Infrastructure by tracking and remediating vulnerabilities and mitigating service outages.
In this role, you will provide technical expertise necessary for the successful implementation, maintenance and support of modern network security technologies.
You will be regularly working with technical and business partners, vendors to resolve incidents / problems, perform root cause analysis, and deliver infrastructure upgrades and stability across the global RBC Enterprise.
What will you do?
Responding to network security events and incidents escalations from first-level support, internal / external clients, and business partners.
Performing root cause analysis with vendors and escalation teams for incidents and problems, along with implementing permanent solutions.
Responsible for planning software code upgrades including patch management to maintain Technology Currency
Follow Change Management best practices to create Change Records in ServiceNow for configuration changes and provide oversight during implementation.
Creating and continuously improving support / process documentation
Responsible for planned activities such as Disaster Recovery exercises, power maintenance and major network changes.
Participating in meetings and training sessions to review and understand new technologies.
Validate functionality in the lab before production implementation
Identify and recommend opportunities for automation of repetitive tasks
Provide on-call support
Projects : Participates in and / or manages and delivers on assigned projects.
What do you need to succeed?
Must Have :
Strong experience working with one or more of the following network and security appliances / vendors :
CheckPoint, Palo Alto, Fortinet, Pulse Secure, Citrix, SSLv, Cisco Firepower, Blue Coat ProxySG, FireEye, Arbor, Akamai
Excellent understanding of TCP / IP, including packet inspection / protocol analysis using packet analyzers for troubleshooting is highly desired
Good understanding of key protocols such as HTTP / HTTPS, FTP / SFTP, Telnet, SSL, NAT, IPSEC, etc.
Excellent understanding of the OSI model
Nice-to-Have : CISSP certification
CISSP certification
CCNP R&S certification or equivalent level of knowledge
Proficient in at least one programming language (Python, JavaScript, HTML, C++, C#, and / or SQL)
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work / life balance options
Opportunities to do challenging work
LI-POST
LI-Hybrid
TECHPJ
Job Skills
Blue Coat ProxySG, Communication, Critical Thinking, Cyber Security Management, Decision Making, Firewalls, Group Problem Solving, Information Security, Information Technology Security, Network Defense, Network Security Technologies, ServiceNow Platform
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