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Designation : Data Science, Manager Customer Success
About Us
TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted for data-driven decision-making by leading Fortune 500 and Global 2000 enterprises.
Founded in 2016, MathCo builds custom AI and advanced analytics solutions focused on enterprise problem-solving through its innovative hybrid model.
NucliOS, MathCo’s proprietary platform with pre-built workflows and reusable plug-and-play modules, enables the vision of connected intelligence at a lower TCO.
For our employees, we foster an open, transparent, and collaborative culture with no barriers, making MathCo a great place to work.
We provide exciting growth opportunities, value capabilities, and attitude over experience, enabling the Mathemagicians to Leave a Mark’.
ROLE DESCRIPTION
- We are looking for passionate individuals to help our clients solve complex challenges enabling their sustained analytics transformation.
- As a member of our Customer Success organization, the candidate will lead a team of consultants who will design, execute, and implement cutting-edge analytical solutions and capabilities.
- The candidate will be responsible for institutionalizing data-driven insights and recommendations to bring customer strategies to life.
- An ideal candidate should be able to manage key client engagements and existing relationships exceedingly well while leading internal teams.
- This role will involve understanding the customer’s business, generating insights, developing recommendations, and presenting these to clients and their management.
The candidate will also be accountable for communicating strategy & delivery plan with clients, ensuring full alignment across client & internal team, and mitigating potential risks & escalations.
The candidate should become familiar with the strategic direction of our customers and help them translate their goals into action on existing engagements while helping develop a pipeline of additional projects.
Job Responsibilities
- Design strategy and roadmap for building analytics capabilities for clients.
- Solve complex business problems for organizations, leveraging conventional and new-age data sources and applying cutting-edge advanced analytics techniques.
- Build relationships with customers to become a trusted partner who provides thought leadership and strategic guidance.
- Lead, mentor, and coach a team of Associates and Senior Associates across our US and offshore offices to ensure the success of both our team members and our customers.
- Work with counterparts in India - who lead local Delivery teams - to effectively deliver projects leveraging our global delivery model.
- Proactively identify business development opportunities for your existing client engagements & departments.
Being a Mathemagician
- Understand & embody MathCo’s culture and way of working.
- Demonstrate an ownership mindset to drive results, striving for excellence.
- Engage actively and contribute to initiatives fostering company growth.
- Support diversity and understand different perspectives.
Required Qualifications
- Bachelor’s degree.
- Experience working with the Retail or Consumer Goods industry is an added advantage.
- 7 - 14 years experience managing projects in a fast-paced environment across various industries or functions with a demonstrated track record of successful leadership.
- Proven technical expertise in machine learning and data science) and knowledge of various analytics tools (R / SAS / Python / SPSS etc.).
- Demonstrated ability to structure and manage large-scale analytics programs - identifying resource and technical requirements, defining methodology, and operationalizing the program.
- Strong networking capability coupled with a growth mindset focused on acquiring new projects and growing existing engagements.
- Experience in working with cross-functional and cross-cultural teams.
- High level of comfort dealing with ambiguity and change; must be able to translate business gaps into analytics problems defining the analytical approach, delivering actionable insights, and operationalizing recommendations.
- Demonstrated ability to build strong client relationships, often in complex and sensitive environments.
- Must be willing to travel up to 80% of the time.
Preferred Qualifications
- Bachelor’s degree in a quantitative field.
- Master’s in Business Analytics, Data Sciences or equivalent.
- Experience with marketing intelligence (e.g., marketing media mix modeling, multi-touch attribution, etc.).
- Consulting background is a plus.
PLEASE NOTE : Candidates must be legally authorized to work in Canada and able to travel to the United States.
As a testament to our growth, we have been,
- Positioned as a leader in Top Generative AI ServiceProviders PeMa Quadrant 2023 by AIMResearch
- Recognized among the Inspiring Workplaces in North America, 2023
- Accredited for Inclusive Practices by Great Place to Work Institute, India
- Recognized among India’s Best Workplaces™ for Diversity, Equity, Inclusion & Belonging 2023 by Great Place To Work® India.... among others.
To know more visit our website .