The Role
The Bookstore Cashier performs clerical and cashier duties including receiving payments, posting and processing other miscellaneous transactions while providing exceptional client-centered service on a consistent basis to all stakeholder groups Responsibilities 1.
Receives and processes all sales, refunds, in-house charges and sponsorships.
- receives, counts, documents, examines payment and sponsorship documents for accuracy and completeness;
- fills purchase orders and distance education orders;
- determines whether merchandise can be accepted for return and issues refunds or gives exchanges;
- files a variety of related materials such as invoices.
2. Merchandises and protects inventory.
- assists customers in locating and selecting items;
- labels, stocks, organizes and merchandises inventory;
- unpack and re-stock merchandise and textbooks in a timely manner when it arrives;
- maintains a general awareness of surroundings for security purposes.
3. Performs other related duties.
- pick and process online web orders with accuracy and precision.
- responds to in-person and telephone enquiries, answering questions where able and referring as appropriate;
- sorts and distributes bookstore mail.
To Be Successful in this Role You Will Need
- Good working knowledge of the English language (written and verbal).
- Minimum of one year’s experience in a college bookstore or comparable computerized retail environment.
- Proven ability to communicate courteously and effectively in person, in writing, and over the telephone with students, faculty, administrators, staff, and the public with a strong emphasis on customer service.
- Demonstrated ability to operate a multiple category register and accurately input charges into a pinpad; use calculators, copiers and fax machines.
- General working knowledge of bookkeeping and accounting practices and procedures.
- Proven ability to work with a minimum of direct supervision and under pressure, establish priorities and meet deadlines.
- Open and flexible availability during the busy semester rush period.
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