Customer Care Associate

Company Description :

As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence.

We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

Job Summary :

The Customer Care Associate reports to the Team lead / Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.

Location : St. Joseph’s Healthcare, Hamilton

Employment : Full-time (Temporary) afterward potentially part time or On-call

Hours : Day time (to be discussed during interview)

Compensation : $16.55 per hour

Essential Duties and Responsibilities :

Reports to the Team lead and Supervisor to support parking operations

Identify customer questions, concerns, and overall needs

Provide accurate answers and solutions to customer queries

Address customer complaints in a compassionate and patient manner

Answer incoming calls and emails in an efficient manner

Redirect customers to appropriate teams and / or departments as needed

Follow company communication procedures, policies, and guidelines at all times

Responds immediately to all reports concerning damage to equipment, and places E-service as needed

Observe security monitors to ensure no criminal activity occurs and report any activity to management

Balance cash records at end of shift and manage parking records during shift

Troubleshooting parking equipment issues at the site level

I-PASS Enrolling / canceling payroll staffs and sending the list to payroll

Complete additional duties assigned by manager

Mandatory Attributes :

Assertive and self-motivated disposition

Strong organizational skills

Excellent communication skills : ability to explain complex solutions and processes clearly to others

Collaborative and demonstrates strong interpersonal skills

Self-managed while accurately following instructions

Ability to multitask effectively and stay positive and professional under high-pressure fastpaced environments

Adaptable and flexible

Neat appearance with a professional and positive attitude

Skills & Qualifications :

High School Graduate or higher education

Basic Computer skills Windows, MS Office

Customer service experience, inclusive attitude and openness to diversity, is an asset

Excellent customer service skills

Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)

Positive attitude and empathy for clients

Solid problem solving and decision-making skills

Strong team player with the ability to develop and maintain relationships with internal and external customers

Valid driver's license and vehicle preferred.