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Desktop support • colwood bc
On Site Victoria BC - Desktop Support
Tundra Talent CommunityVictoria, BC, Canada (On-site)Administrative Support
Proline Management Ltd.Victoria, British Columbia, CanadaIntermediate Field Support Technician with Desktop, Network and Mobility experience to support both in-person and remote end-users at an onsite camp, working a 14 days on / 14 days off rotation
S.i. SystemsVictoria, CA- Promoted
Family Support Worker
Scout TalentVictoria, British Columbia, CanadaCommunity Support Worker
Pacific Coast Community ResourcesVictoria, BC, CAHelp Desk Support Agent
eDynamic LearningBC, CAautism support worker
RFM.HMMVictoria, BC, CA- Promoted
Steel Superintendent
EquestVictoria, British Columbia, CanadaCustomer Support Representative
OSCAR ProBC - Remote, BC, CASupport Services Admin
Rentokil InitialVictoria, BC, CASupport Worker
Homewood HealthVictoria, BC VLT, CAClinical Support Consultants
Global Pharma TekVictoria, BCDesktop Support level 3
PeopleToGoVictoria, BC, Canada- Promoted
Receptionist - Weekend Temporary Support
Randstad CanadaVictoria, British Columbia, CASenior Bookkeeper / Administration
Fleming & CompanyVictoria, British Columbia, CanadaStudent Support Teacher
York Region District School BoardBritish Columbia, CanadaCustomer Support Analyst
N. Harris Computer Corporation - CADBritish Columbia, Canada- Promoted
Resource Mobilization Support Officer
Cuso InternationalVictoria, British ColumbiaHousing Support Worker - Victoria
Pacifica HousingVictoria, BC, CAAdministrative Support Manager
The Great Commission FoundationBritish Columbia, CAOn Site Victoria BC - Desktop Support
Tundra Talent CommunityVictoria, BC, Canada (On-site)We are seeking a service-oriented, thorough and self-motivated professional to join our IT support team. In this role, you will provide Tier 3 technical support to internal and external users, prioritizing and escalating helpdesk requests based on how critical they are to our business processes. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
Must have skills :
1. Advanced AAD support experience
2. Advanced Windows 10 support experience
3. Advanced O365 support experience
4. System Administrator experience
Nice to have : 1. SCCM experience
2. Microsoft / Cisco Certifications
Responsibilities include : Logging and monitoring of customer questions, issues and problems through resolution / completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and / or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision. Serve as primary escalation point for all problem / issues along with all members of the Support team. / Responsabilités : Consigner les questions et les problèmes des clients et en assurer le suivi jusqu'à leur résolution ou leur exécution Créer et tenir à jour la documentation sur les demandes de service des clients jusqu'à leur résolution Produire les mises à jour et les rapports d'état pour les clients en ce qui a trait à leurs problèmes en suspens, selon les besoinsRésoudre les problèmes en appliquant le plan d'action ou le plan de projet approprié Prioriser les tâches avec une supervision minimalePrendre quotidiennement des décisions importantes avec une supervision minimaleJouer le rôle de premier échelon du processus de recours hiérarchique pour tous les problèmes, en collaboration avec tous les membres de l'équipe chargée du soutien