Customer service Jobs in Varennes, QC

Are you passionate about customer service and fluent in both French and English? We are looking for a dedicated and motivated Customer Service Representative to join a dynamic company located in Montreal East. As a Customer Service Representative, you'll be key in ensuring customer satisfaction and delivering an outstanding experience!

You have at least one year of experience in the field and are you fluent in both French and English? Then this role is for you!

Position : Permanent

Salary : $21 / hour

Schedule : Monday to Friday, 8 : 30 AM - 5 : 00 PM

Location : Montreal East

Type : Permanent contract

Advantages

Stable, permanent position

Set schedule from Monday to Friday, 8 : 30 AM to 5 : 00 PM

Opportunity for remote work after the training period

Full and continuous training provided

Dynamic and collaborative team

Comprehensive benefits package (insurance, vacation)

Opportunities for professional growth and career advancement

Responsibilities

Answer inbound and outbound calls in both French and English, providing courteous and professional service

Resolve customer inquiries effectively, providing information about products, services, and solutions

Handle customer requests and complaints, ensuring their satisfaction and loyalty

Follow up with customers to ensure their issues are fully resolved

Maintain an accurate and up-to-date customer database

Work closely with other departments to resolve complex issues

Meet performance goals and maintain service quality standards

Qualifications

Bilingual in French and English (both spoken and written) to communicate with clients in Quebec and beyond

At least 1 year of experience in a customer service role

Excellent communication skills

Ability to work under pressure and manage multiple tasks simultaneously

Positive, empathetic, and customer-oriented attitude

Good knowledge of computer tools and software

Team player with the ability to adapt to a fast-paced environment

Summary

Are you interested and up for the challenge?

Apply online or send your resume to [email protected]!

We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.