Customer service Jobs in Prince Albert, SK

We are seeking a Service Shift Manager that will manage, coordinate, and direct the workload of the Service Department with a high focus on quality of work, effective communication, and Customer Satisfaction.

Service Shift Manager

Location(s) : Swift Current (SK), Shaunavon (SK), Preeceville (SK)

Salary Range : 105K – 120K

Permanent Position, Full Benefits : Yes

Responsibilities :

• Assign / schedule internal / customer / warranty jobs for service employees based on their skills / knowledge and provide feedback.
• Work with Service Business Manager on new hire orientation, provide mentorship for new technicians.
• Optimize shop efficiency and flow to avoid lost billable hours.
• Ensure effective communication and follow up on repair status and issues.
• Work with manager to identify / execute continuous process improvements, training opportunities and provide back up in their absence and during peak seasons.
• Direct / assist in diagnosis / troubleshooting of machine problems with technicians and apprentices.
• Perform final checks / approvals on equipment before start of work order.
• Provide excellent customer service consistently above standards; maintain customer relations and respond to inquiries / needs.
• Assist Service Advisor in providing quotes on repairs for internal / external customers, and accurate records of work orders.
• Build / maintain constructive co-worker relations and foster strong team communications / dynamics.
• Assist / conduct safety meetings, encourage safe working habits.

Desired Experience and Qualifications :

If interested please apply with a copy of your resume.

If you are not available but you know someone that would be a good fit, please forward them this job description.