Client success manager Jobs in Chatham-Kent, ON

ADP is hiring a Client Success Relationship Manager

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Client Success Relationship Manager , you’ll serve as an advocate of ADP’s Global HCM Solution and Service capabilities, while driving ADP’s message as a world leader in the HCM industry into the client base. The role supports ADP Canada’s Majors level clients.

Key areas of focus include the development and ongoing management of strong, productive relationships with executive-level client contacts (i.e., CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service, and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.

The position demands a strong combination of account management / relationship building skills and business / financial acumen. Success in this role can be defined by year-over-year increases in metrics related to customer satisfaction indexes, client retention rates, exceptional RM client survey results, targeted revenue growth, and share of wallet per client.

What you’ll do : Responsibilities

Client Focus

• Effective management of the client relationship for ADP’s complex clients both domestic and North America.
• Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP.
• Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
• Oversee and support effective and mutually beneficial contract negotiations and understand financial impact.
• Ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
• Maintain a sufficient client assignment base while looking for opportunities to enhance and increase coverage.

Client Communication

Opportunity Focus

Internal Communication

TO SUCCEED IN THIS ROLE : Requirements

Bonus points for these : Preferred Qualifications

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. We offer the following benefits : Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $59,700.00 - $95,300.00 / Year.

What are you waiting for? Apply today!

Jobs.adp.ca

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We

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