Client Success Manager

Our solution, Practice Care by DoctorCare, helps doctors optimize the performance of their medical practice by providing actionable insights and automated billing, alleviating the need to understand complex patient enrolment and funding models so doctors can maximize their revenue potential every month. In adjunct to Practice Care, DoctorCare offers management and consulting services to groups of physicians under the FHO patient enrolment model.

DoctorCare is looking for a Manager, Physician Group Initiatives, to join its industry leading Client Success team and help provide exceptional guidance and support, as well as positive experiences for our growing customer base.

DoctorCare is disrupting how billing services are delivered to doctors across Canada. Our solutions streamline operations, easing administrative burdens and enabling doctors to focus on what really matters : cutting wait times and improving the delivery of care and the patient experience.

Key Responsibilities

Build durable relationships with physician groups

• Identify key contacts, and gain deep understanding of their specific needs and internal dynamics
• Maintain a close eye on your groups’ overall health using KPIs and client feedback
• Become your clients’ go-to subject matter expert on patient enrolment and funding for family physicians in Ontario

Support the day-to-day delivery of Practice Care Group Management consulting services

Work closely with other teams to improve the overall client experience

This hybrid opportunity requires the flexibility to attend in-office meetings in Toronto regularly.

Who you are

You have already worked for several years in Client Success or similar client-facing roles. You are comfortable owning a book of business and being measured on retention. You are good at building rapport; your clients trust you to be competent and professional. You are highly organized and prioritize your tasks based on impact.

You love using technology and automation to help improve workflows and outcomes. You ask how and why work is done, so that you can improve upon process. You want to support doctors' offices by providing solutions and services that enable them to focus on patient care.

You like to learn and are curious. You jump headfirst into complex problems and adapt your approach depending on the scenario. Once an expert on a subject, you excel at teaching others. In this role, you will have direct, meaningful coaching from industry experts to improve your skills and plenty of opportunities to challenge yourself in a dynamic work environment.

This is an exciting time to join the DoctorCare team. The successful applicant will have the opportunity to learn about Canada's health care systems while developing customer service and business skills; assets that will last throughout a career.

Requirements

Assets