Care manager Jobs in Westmount, QC

Role Description

Position Objective :

The Specialty Care Territory Manager represents LEO Pharma Inc. within an assigned territory with the goal of maximizing product sales through transferring a strong value proposition for the portfolio to stakeholders.   The incumbent in this role will target and promote LEO Pharma therapeutic products to Dermatologists, GPs and other healthcare providers in order to grow the LEO Pharma business and achieve company objectives. The employee understands that the products they will be asked to promote and sell may be changed at the discretion of the Company.

Role & Responsibilities :

Builds strong and effective relationships with HCPs (including nurses, office staff and pharmacists) within assigned territory

Highly skilled in using a customer relationship management approach in order to capture valuable insights around needs and expectations of their customers

Demonstrates a holistic approach in connecting with customers, providing Clinical knowledge and the ability to anticipate environmental changes and obstacles

Differentiates product value proposition to all Healthcare providers and other stakeholders assigned in order to develop and maintain product advocates

Continuously strives to gain market intelligence : insights on customer needs, expectations and environmental challenges

Understands market dynamics in the assigned territory in order to effectively plan and implement sales and marketing strategies

Develops action plan in collaboration with MSL colleagues, as well as other key internal stakeholders, focused on key customers with measurable tactics to gain access and deliver added value to customers

Initiates, develops and implements a customer growth plan to position products in top of mind in HCPs. Continually reviews and updates the plan based on sales report analyses and field intelligence

Proactively identifies critical business opportunities and concerns and shares input to the other functions

Develops a call plan that maximizes opportunity to call on targeted customers leveraging a multichannel approach. Achieves designated call expectations for targeted HCPs.

Consistently improve upon disease state, product knowledge, competitor information as well as consultative selling skills by participating in training activities, POA meetings, and relevant conferences / trade association meetings. Successfully complete all required training classes and programs and effectively implement technical and selling skills.

Effectively coordinate distribution of promotional materials within territory in accordance with company policies and procedures and legal / regulatory requirements

Complete all company-based and job-related training as assigned by LEO Pharma within the required timeline

Complete administrative duties accurately and within specified time frames, including but not limited to call reports, expense reports, and other required documentation

Recommend, plan, support, host, and attend various company functions, including events scheduled before or after regular working hours

Understand and adhere to all applicable Canadian laws, Health Canada regulations, and LEO Pharma’s Internal Code of Conduct,  SOP’s, policies.

Pharmacovigilance & compliance with Adverse Events

Recognize that PV cases may come to your knowledge in this role and fulfil the responsibility to forward any adverse event and patient safety cases to the local Pharmacovigilance department in accordance with company policies

General

Ensure compliance with appropriate SOP’s, policies and guidelines.

Complete mandatory training in assigned timelines upon hire as well as when new policies, SOP's, guidance are issued.

Participate in personal development and training sessions as required for the position.

Work in a safe manner that does not endanger yourself or co-workers.  Report any health or safety concerns (internal and external) in compliance with LEO policy and standard procedures.

Strive to consistently uphold LEO Pharma’s core values.

Execute other duties as may be required by Executive team members and other members of LEO Pharma’s Management team as training and experience allow.

Requirements :

Minimum 5 years Pharma, Biotech or Medical Device sales experience

Bachelor's degree required; sales / marketing or science related degree preferred

Dermatology, Specialty or Immunology experience required; selling sub-cutaneous self-injectable (or office administered IC) biologics experience preferred

Proven, documented record of consistent sales success in complex markets; product launch experience preferred

Demonstrated ability to learn and apply technical and scientific product-related information; advanced clinically based selling skills

Skilled in strategic sales principles and execution

Market access and Pharma economic principles

Experience selling in a complex reimbursement and access environment; requires strong collaboration and teamwork with other functions, such as Marketing, Medical, Patient Support Program, Market Access, etc.

Excellent verbal and written communication skills, including strong, enthusiastic presentation and closing skills. Ability to work effectively remotely in a virtual setting

Ability to analyze and interpret data from various reports.  Familiarity with sales reporting software preferred

Proven organizational skills, planning, time management, and territory management skills

Must possess a valid driver’s license

Ability to travel within and external to assigned territory; some nights, weekends and overnight travel as required

Let’s pioneer together

At LEO Pharma, we help people with skin diseases live fulfilling lives by advancing dermatology beyond the skin. We drive dermatology with our knowledge, collaboration, and curiosity, and we are at the forefront of science in developing new medicines. For us, pioneering together is about constantly improving and extending what’s possible for each other, our company, and our patients.

At LEO Pharma, we believe that our different perspectives, backgrounds, and attitudes are what enable us to make the best decisions, foster an inclusive culture, and meet the needs of the market we operate in. Therefore, we encourage you to apply for the position if you are excited about the role – even if you don’t meet every single requirement listed, you might be just the pioneer we are looking for. We believe in flexibility in all aspects - also when it comes to supporting our employees' diverse needs, hence, we offer hybrid work opportunities whenever possible.

For certain positions, LEO Pharma might complete a background check conducted by a third party.