Customer Care Administrator

What you'll do on a typical day :

• Work with internal and external customers to control the administrative requirements for concrete forming and scaffolding projects
• Liaise with Sales and Engineering to prioritize and manage high volume customer orders
• Open new contracts and input contracts and material lists into the ERP system
• Receive and process incoming customer orders with a focus on quality and accuracy
• Maintain a high degree of accuracy and completeness on estimated time to ship dates
• Contact customers with delivery dates and coordinate the return of material
• Follow-up with customers and answer inquiries on the status of orders
• Generate customer billing by producing appropriate control prints and timely invoices
• Resolve order discrepancies by investigating photographs and tickets
• Reconcile various accounts and closing weekly invoices
• Update customer billing and account information
• Prepare reports for internal and external customers; including, but not limited to order history, open orders, back orders etc.
• Other duties as assigned

What you'll need to be successful :

What your benefits will be :

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Accommodation for candidates with disabilities is available throughout the recruitment process upon request. Peri is an Equal Opportunity Employer.