Call center manager Jobs in Chatham-Kent, ON

Why Work at Hearing Solutions?At Hearing Solutions, you play a vital role in connecting people to the world of sound, helping them hear what matters most. As a Call Center Representative, you serve as the first point of contact for patients seeking to book appointments in our Appointment Contact Center. Your friendly voice creates the initial experience for new patients, while also engaging with returning patients to ensure they are enjoying life to the fullest and scheduling regular visits.This role is perfect for someone with phone sales experience who excels in providing exceptional customer experiences.What’s in it for you : Hybrid work environment – enjoy flexibility with 2 days a week in officeOngoing training to ensure your successAll computer and phone equipment providedMedical and dental benefitsPaid vacation daysIncentive programsCompany events and socialsPositive and supportive environmentOpportunity to make a positive impact in someone’s lifeA Day in the life : Make proactive outbound calls to patients in the database to schedule their next appointmentEvaluate prospective client potential, aligning with sales team expectationsRespond to inbound calls / leads and online inquiriesSuccessfully overcome patient objections through active listening and effective questioning skillsManage clinic calendars by maximizing quality appointmentsDemonstrate ability to meet targetsMaintain accurate client records and ensure database integrityWhat You Bring : 1+ years of experience in outbound calling or appointment setting environment with high volume and target-driven goalsExcellent verbal and written communication skillsProven ability to build appointment value, and overcome objections, while building trustAbility to multitask and prioritize in a fast pace environmentTech savvy with the ability to quickly learn systems and applicationsMotivated individual with a strong desire to exceed goals and contribute to team successPassion for helping others live life to its fullest potentialAs a part of our hiring process, we require applicants to complete a short and fun 15-minute online assessment.Please use the following link (copy & paste into your browser) to access and complete the assessment. We recommend taking the assessment in an environment where you can focus and not have any distractions.https : / / www.ondemandassessment.com / link / index / JB-KA9RG4UYK?u=1029275Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.