Administration Jobs in Hamilton, ON

Job Summary

Job Description

What is the opportunity?

As the Portfolio Administrator team, you play a key role in mitigating client, reputational and operational risk related to simple and complex leasing products and processes, supporting RCAP Leasing and RBC Traditional Leasing services to our business clients.  The Portfolio Administration team enhances the client experience and mitigates against operational risk through effective portfolio management routines for leasing products e.g. lease contract maintenance and routines, cash application utilizing scheduled reporting and on-line input to various systems measured through established service and quality standards. , You will provide superior client service and resolution at first point of contact for RCAP clients and sales / service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight / advice to other service partners / third parties for more complex issues and escalates when appropriate.

What will you do?

• Fulfills reporting and cash management activities and routines as per normal schedule and or lifecycle through various channels i.e. leasing reports, cheques received, other systems (RBC Express)
• Ensures quality, accuracy and alignment to all internal policy and procedure documentation of all incoming and outgoing workflow
• Advocate of RBC Key Behaviors and consistently demonstrates their positive impact on business and individual performance in day to day activities with team-mates, colleagues and partners :   Put clients first, Collaborate as partners, Develop people, Act on our accountabilities, Make decisions faster and Prioritize for greatest impact
• Effectively and accurately updates reporting such as closing leases on the system as it has been fully paid out or small balance remaining
• Manages cash by applying cheques activities received to outstanding balance
• Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners / third parties relative to technical or procedural support for RCAP products / services
• Draw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems / applications navigational support to ensure a positive client experience
• Resolve complex and / or unique issues and assume accountability to inform / engage / escalate to the appropriate departments for resolution
• Maintains a pro-active approach, ensuring ongoing or recurring problems relative to technology applications and / or product / process issues are documented and investigated, recommending solutions whenever possible
• Works to identify specific client care problem sources through effective listening, probing and clarifying and refers to appropriate department / functional environment for resolution
• Answers calls and email inquiries as per established Grade of Service and / or service quality standards ensuring all targets are met

What do you need to succeed?

Must-have

Nice-to-have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address :

5575 NORTH SERVICE RD : BURLINGTON

City : BURLINGTON

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-02-18

Application Deadline :

2025-03-03

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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